SAP DevOps Management Lead

Key Responsibilities

• Lead

  SAP DevOps AMS support operations

  , ensuring system stability, high availability, and performance.
• DevOps management Review, Dispositioning, Prioritization and delivery of multiple Continuous improvement items and issue resolution.
• Manage

  incident, problem, and change management

  processes, ensuring alignment with ITIL best practices.
• Own

  Service Level Agreements (SLAs)

  and Key Performance Indicators (KPIs) for SAP AMS services, driving continuous improvement.
• Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes.
• Oversee

  root cause analysis and preventive maintenance

  for recurring SAP system issues.
• Drive

  automation and proactive monitoring

  initiatives to improve system efficiency and reduce downtime.
• Optimize

  SAP application performance

  , ensuring best practices in system tuning and capacity planning.
• Lead and mentor a team of

  SAP AMS consultants, developers, and support analysts

  .
• Develop solutions and business case alternatives. Actively participates in complex design and technical discussions, and decision-making processes. Foster a culture of

  continuous learning, innovation, and service excellence

  within the AMS team.
• Work closely with

  SAP COE, Basis, Security, Infrastructure, and Business Process Owners

  to streamline AMS operations.
• Ensure seamless integration between

  SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR)

  and third-party applications.
• Support and drive

  SAP upgrade, patching, and migration

  activities, ensuring minimal business impact.
• Implement

  Agile and DevOps practices

  in SAP AMS operations for improved service delivery.
• Leverage

  CI/CD pipelines and automation tools

  to enhance SAP deployment processes.
• Collaborate with

  SAP development teams

  to integrate AMS with new enhancements and projects.

Required Skills Qualifications

Technical Skills

• 10+ years of SAP AMS experience

  in managing large-scale SAP landscapes.
• Expertise in

  SAP ECC S/4HANA

  support, issue resolution, and system optimization.
• Strong understanding of

  SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR, BI/BW, SAC, ABAP, and integrations)

  .
• Experience with

  SAP Basis administration, transport management (CTS+, gCTS, ChaRM), and security roles authorizations

  .
• Familiarity with

  cloud-based SAP solutions (SAP BTP, AWS, Azure, GCP)

  and hybrid SAP environments.
• Proficiency in

  ITIL framework

  , incident management tools (ServiceNow, Remedy), and ticket management best practices.
• Exposure to

  SAP Fiori, UI5, and other modern SAP UX technologies

  .
• Knowledge of

  DevOps, CI/CD tools (Jenkins, GitHub, Azure DevOps, SAP Cloud Transport Management Service)

  is a plus.

Soft Skills

• Strong

  leadership and team management

  abilities.
• Excellent

  problem-solving, analytical, and decision-making

  skills.
• Ability to work in a

  fast-paced, customer-centric environment

  .
• Strong

  communication and stakeholder management

  skills.
• Ability to collaborate across

  business and IT teams

  to drive efficiency.

Preferred Qualifications

• Bachelor s Degree

  in Computer Science, Engineering, Business, or a related field.

• SAP certification

  in AMS, S/4HANA, or relevant modules (preferred).
• Experience working in an

  ITIL, Agile, or DevOps-driven

  SAP environment.