SAP Customer Relationship Officer

Job Description - SAP Customer Relationship Officer

• Position

  : SAP Customer Relationship Officer

• Location

  : Delhi NCR

• Department

  : Customer Service / Operations

• Reports to

  : Plant Manager (Client)

• Working Window

  : Night Shit, 6:30 pm to 6:30 am, Monday to Saturday (5 days working)

Role Summary

• Graduate (preferably in Business Administration, Supply Chain, Operations, Engineering, or related field).
• 25 years of experience in Customer Service with SAP Operations.
• Prior experience in manufacturing/industrial/SAP-based environment is preferred.

Key Responsibilities

• Receive quotation requests from customers via email.
• Create, edit, and manage quotations in SAP using SAP t-codes:
• Communicate pricing, exceptions, and clarifications back to customers within the defined SLA (Response Time).

2. Sales Order Creation

• Convert approved quotations into Sales Orders when PO is received.
• Create SOs with or without reference to quotation using SAP t-codes.
• Send sales order confirmations to customers within the defined SLA (Response Time).

3. Inbound Logistics & Customer Order Coordinator (Material Receiving & Traceability)

• Confirmation of receipt to customers when customer materials arrive onsite within the defined SLA (Response Time).
• Receive materials using:
• SAP mobile/web barcode application
• SAP GUI

• Maintain receiving logs and sending daily receipt summaries in the day beginning for previous day.

4. Production Process Tracking

• Communicating daily production status reports to customers and providing production schedule.
• Record & update batch status in SAP via web applications.
• Monitor material status categories. (Normal, Hold with reason and Bare reject)

5. Dispatch & Shipping Communication

• Release finished goods for outbound delivery status and share shipping documents.
• Use SAP shipping t-codes:

6. Reporting

• Generate and share daily reports to all customers with active orders with
• Orders Status & Delivery Schedule
• Material receipt status and completion / dispatch schedule

• Maintain audit-ready reports of every action.

Success Indicators (KPIs)

• 100% accuracy in quotations and sales order data in SAP.
• Zero pipeline/batch traceability gaps.
• On-time reporting and shipping document generation.
• SLA adherence for customer communication and document turnaround.