SAP CRM Functional Consultant

Application Support Sales, Service CRM Consultant:

Roles Responsibilities:

As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with business goals.

Required skills:

1. Functional experience in SAP sales and service module.
2. Good experience in CRM Middleware, BDOCs, IDOCs.
3. Good experience in background job process and job error analysis.
4. Good understanding of one-order framework.
5. Understanding and experience in SAP CRM base configurations like transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination and related CRM customizing and configurations.
6. Proficient in MVC and WebUI Architecture.

Additional Skills:

General-

Application Support

Incident Management

Problem Management

User Training

System Monitoring

Documentation

Should be able to work in shift in rotational mode including weekends in some areas on rotational basis.

Additional information

Around 4 years of SAP CRM experience