SAP CRM Functional Consultant

SAP CRM Functional Consultant

Key Responsibilities

• Application Support & Management

  : Provide

  day-to-day support

  for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly. This includes

  incident management

  to ensure timely resolution and communication.

• Problem Resolution

  : Investigate

  root causes of recurring issues

  and implement preventive measures to minimize system disruptions.

• User Empowerment

  : Offer

  training and guidance

  to users to assist them during incident management.

• System Monitoring

  : Continuously

  monitor system performance

  , identifying and addressing bottlenecks or slowdowns.

• Documentation

  : Maintain comprehensive

  documentation of system configurations, support processes, and issue resolutions

  .

• Functional Expertise

  : Apply strong functional experience in

  SAP Sales and Service modules

  .

• Middleware & Frameworks

  : Leverage good experience in

  CRM Middleware, BDOCs, and IDOCs

  . Possess a solid understanding of the

  one-order framework

  .

• Background Processes

  : Utilize experience in

  background job processes and job error analysis

  .

• Configuration

  : Demonstrate understanding and experience in

  SAP CRM base configurations

  such as transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination, and related CRM customizing.

• Architecture

  : Exhibit proficiency in

  MVC and WebUI Architecture

  .

Skills

• Strong

  functional experience in SAP Sales and Service module

  .
• Good experience with

  CRM Middleware, BDOCs, and IDOCs

  .
• Proficiency in

  background job processes and error analysis

  .
• Solid understanding of the

  one-order framework

  .
• Experience in

  SAP CRM base configurations

  (transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination).
• Proficient in

  MVC and WebUI Architecture

  .
• Ability to provide

  day-to-day application support

  , manage

  incidents

  , and conduct

  problem management

  .
• Skilled in

  user training

  and

  system monitoring

  .
• Aptitude for maintaining comprehensive

  documentation

  .
• Willingness to work in

  rotational shifts

  , including weekends.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an SAP CRM Consultant in an application support role.

• SAP CRM certification

  ,

  SAP C4C

  , or

  ITIL

  (Information Technology Infrastructure Library) certifications are additional assets.