SAP CRM Functional Consultant

Job Description

Role & responsibilities As a member of the RMT (CRM) team, you will be responsible for implementing AI-driven solutions across EMEA and APJ, enhancing existing capabilities, and supporting rollouts to new business areas. Your role will involve collaborating with stakeholders to design, develop, and optimize AI-powered CRM solutions that drive efficiency and innovation. You will play a key part in ensuring seamless integration, continuous improvement, and scalability of AI solutions within the organization. Responsibilities: The main focus will be supporting new rollouts of the solution in different areas of business via customizing, new enhancements and developments Gather requirements for development of API/Webservices Develop UI screen and logics Build AI driven solutions Support automation and orchestration scenarios Some tasks will also involve supporting the rollout implementation of the current solution / template to different countries in APJ region and EMEA Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements Support rollouts of SAP CRM into new business areas and teams Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required Code analysis and problem identification to accelerate developments Knowledge transfer to trainers, subject matter experts, and other consultants Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and Go-Lives Deliverables as assigned by the stream lead Preferred candidate profile Strong SAP CRM knowledge 4-6 years' experience SAP CRM process and system configuration knowledge Analytic skills for problem solving Customer orientation behavior and good communication skills Ability to work in an international environment and a team split across the world Fluency in the English language Additional Knowledge & Skills Javascript knowledge and experience will be a plus Python Experience with Cloud technologies (like Azure), processes and security protocols Automation and orchestration experience is a plus Experience with AI solutions