SAP CPI Consultant (Location: Bangalore)

SAP CPI Consultant

Experience: 7 Years

Location: Bangalore

Required Qualifications:

• Should possess more than 7+ Years of experience in SAP PI/PO & CPI
• Should have worked extensively on SAP CPI Application Support
• Very good academic background
• Very good communication skills who can interact with client and other partners to effectively understand the problem and provide solutions.

Key Responsibilities:

• Offshore Consultant responsible for handling L2 and L3 Incidents
• Expected to investigate incidents and Problem tickets which is assigned to him/her.
• Provide resolution to the incidents / problem tickets as per the Service Levels defined and restore business continuity as quick as possible.
• Provide inputs and work closely with technical consultants for investigating issues and to prepare technical specifications.
• Provide status update on all the tickets to service delivery manager
• Responsible for keeping SLAs intact
• Periodically update the issue log with the right information in the ticketing tool for the incidents / problem management tickets.
• Timely escalation on the ticket to third party and vendor, take end to end ownership until the issue is completely resolved.
• Periodically monitor background job and take corrective action in case of failure
• Recommend industry best practices, implement service improvement plans and ultimately bring application stability
• Prepare and maintain all documentation required for the engagement
• Cooperate with audit team, implement recommendations received from Audit team
• Connect with Business Users team periodically to update the status of the incidents, problem tickets and system changes.
• Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.