6 - 10 years
6 - 16 Lacs
Posted:3 months ago|
Platform:
Work from Office
Full Time
The Technology Consultant facilitates the implementation and support of the SAP Cloud solution to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction. * Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements * Facilitate workshops to collect business requirements * Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. * Design, customize, configure and testing of C4C * Identify gaps, issues and work around solutions. * Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. * Handle changes or emergency transports as needed for high priority issues; * Document functional designs, test cases and results. * Proactively identify and propose business process and/or system enhancements * Provide consulting services on both new implementations and existing support projects * Act as a liaison between the business functions and the technical team. * Provide ad-hoc training and user support as required * Work self-directed and independently; may act as subject matter mentor to more junior members * Experience in a full cycle implementation as well as in support projects. * Experience in Integration between C4C and / SAP ERP either using CPI and PI
Larsen & Toubro (L&T)
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