Posted:15 hours ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

Job Description:

  • Looking for recent Graduate who have completed SAP Basis training from any institute
  • Post initial KT training, primary role of candidate will be queue management in ServiceNow for PC3-MSM team.
  • During shift hours will keep an eye on new tickets assigned to MSM queue and ensure IRT achievement by following up with respective dCEMs
  • With guidance of SDM & Senior leaders will support in workload distribution of cases
  • Will do OJT by shadowing senior dCEM in team to understand the process of supporting different type of Incidents/ Service Requests

Kind Note: Candidate should have done certification course releated to SAP. This requirement is for Noida Location.

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HCLTech

Information Technology Services

New Delhi

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