Salon Manager

About the Role

We are looking for a highly motivated, customer-focused Salon Manager to oversee daily operations, manage staff, and ensure exceptional service quality at our premium salon. The ideal candidate will have a passion for beauty & wellness, strong leadership skills, and the ability to drive both service excellence and business growth.

Key Responsibilities

1. Operations Management

• Oversee day-to-day salon activities, ensuring smooth and efficient operations.
• Maintain high service and hygiene standards as per company SOPs.
• Monitor appointment bookings and ensure optimum utilization of staff and facilities.
• Manage inventory, stock levels, and vendor relationships for salon products and consumables.

2. Staff Management

• Recruit, train, and supervise salon staff including stylists, beauticians, and front desk executives.
• Schedule shifts and manage team performance to achieve service and sales targets.
• Conduct regular training sessions on service protocols, customer care, and upselling techniques.

3. Customer Service & Experience

• Ensure every client receives premium, personalized service.
• Handle escalations, feedback, and resolve complaints promptly and professionally.
• Build strong customer relationships to encourage repeat visits and referrals.

4. Sales & Revenue Growth

• Meet monthly sales and revenue targets for services and retail products.
• Implement promotions, loyalty programs, and upselling strategies.
• Track KPIs and prepare performance reports for management.

5. Compliance & Safety

• Ensure compliance with health, safety, and sanitation regulations.
• Adhere to all company policies, operational standards, and statutory requirements.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person