Salesforce Technical Lead(Sales, Service & Experience Cloud)

Position: Salesforce Technical Lead

Location:

Experience Required:

Role Overview:

The Salesforce Technical Lead will be responsible for defining the strategic vision, driving solution innovation, and leading delivery excellence for Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations. This role will focus on enabling digital transformation for clients by leveraging Salesforce capabilities to optimize sales processes, enhance customer service, and deliver seamless digital experiences. The position demands strong leadership, deep product expertise, and a proven ability to manage complex programs and stakeholder relationships.

Key Responsibilities:

Strategic Leadership

• Define the vision and roadmap for Salesforce Sales, Service, and Experience Cloud offerings, aligning with business objectives and industry trends.
• Develop and execute go-to-market (GTM) strategies to position Salesforce solutions as key enablers of growth.
• Establish governance frameworks and best practices for Salesforce adoption across engagements.

Solution Innovation & Delivery

• Design and present innovative solutions leveraging Sales Cloud, Service Cloud, and Experience Cloud.
• Lead business development, presales, and customer solutioning efforts.
• Oversee end-to-end delivery of Salesforce solutions, including customization, configuration, and integration with third-party systems.
• Ensure data integrity through robust migration and cleansing processes.

Stakeholder Engagement

• Collaborate with business leaders across sales, service, and digital experience teams to translate requirements into Salesforce solutions.
• Partner with Salesforce product teams to influence roadmap and co-innovation initiatives.
• Advocate Salesforce value to decision-makers and drive enterprise-wide adoption.

Team Leadership

• Build and manage a high-performing team of Salesforce architects, consultants, and developers.
• Provide mentorship and career development opportunities.
• Foster a culture of innovation and continuous improvement.

Performance & Optimization

• Define KPIs to measure implementation success and user adoption.
• Monitor system performance and implement optimizations for scalability and efficiency.

Required Skills & Experience

• 8+ years of experience in CRM and digital transformation, with 5+ years in Salesforce Sales, Service, and Experience Cloud.
• Proven track record in Salesforce implementation, customization, and configuration.
• Strong leadership and stakeholder management skills.
• Experience in managing large-scale programs and cross-functional teams.
• Knowledge of industry best practices for sales automation, customer service, and digital experience.
• Open to travel (up to 25%)

Preferred Qualifications

• Salesforce certifications: Administrator, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, OmniStudio Consultant preferred.
• Ability to work closely with key stakeholders including but not limited to clients, leads, Sales and pre-sales, Delivery and Practice teams
• Experience in Agile delivery and managing distributed teams.

Why Join Wipro?

• Work on global Salesforce transformation programmes.
• Innovate with cutting-edge technologies and frameworks.
• Access continuous learning and certification opportunities.
• Be part of an inclusive, collaborative culture.
• Make an impact through purpose-driven work.