Salesforce Support Specialist_Pune & Bangalore

Job Role & responsibilities:-

• Resolve complex platform issues

  across Sales Cloud, Service Cloud, and Financial Service Cloud by analyzing logs, debugging Apex code, and identifying root causes with precision.

• Develop and enhance custom components

  using Apex classes, triggers, Lightning Web Components (LWC), Visualforce, and Flows to support evolving business requirements.

• Manage and troubleshoot integrations

  with external systems using REST/SOAP APIs, middleware tools, and Platform Events, ensuring seamless data exchange and system reliability.

• Perform advanced configuration tasks

  including custom objects, record types, page layouts, validation rules, workflow rules, approval processes, and security settings (profiles, permission sets, public groups, roles).

• Handle L2/L3 support tickets

  with a strong focus on SLA adherence, issue resolution, and user satisfactionescalating critical incidents and coordinating with cross-functional teams when needed.

• Collaborate with business users and technical teams

  to translate functional requirements into scalable solutions, ensuring platform stability and alignment with business goals.

• Document solutions, recurring issues, and technical fixes

  in a structured knowledge base to support continuous improvement and enable faster resolution of future incidents.

Technical skills, Experience & Qualification required:-

• Salesforce Clouds:

  Financial Service, Sales, Service

• Development:

  Apex, LWC, Visualforce, Triggers, Flows

• Integration:

  REST/SOAP APIs, Platform Events, External Services

• ITIL:

  Incident, Change, Release, Org Management
• Insurance domain understanding

• Mandatory Certifications:

  Platform Developer I (PD1), Platform Developer II (PD2), JavaScript Developer I, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant

• Education:

  BE/BTech in Computer Science
• Exposure to DevOps tools (Gearset, Copado), CI/CD pipelines
• Strong ownership and hands-on problem-solving
• Clear communicator with effective documentation skills
• Collaborative across teams and adaptable to changing priorities.
• Focused on platform reliability and continuous improvement.
• Quick learner with a passion for Salesforce innovation

Immediate Joiners will be preffered only who can join till end of Sept-25 month