Salesforce Solution Architect

Salesforce Solution Architect, India

About Us

We are a global team of engineers, architects, designers, researchers, operators and innovators who share a passion for achieving client goals. Our engineering services help businesses thrive at the intersection of technology and people. From the latest AI implementations to legacy platform migrations and everything in between, our services span the enterprise technology spectrum. Our world class experience transformation playbook elevates digital success and increases ROI with a relentless focus on the human experience. Our customer base includes Fortune 500 companies around the globe. Weve got the skills and insights and we’re also fun to work with. Our global team spans a diverse cultural spectrum, with wide ranging interests, enabling us to bring personality and depth to every engagement.

Role Overview

As Salesforce Solution Architect, you will play a pivotal role in leading the comprehensive implementation and optimization of our Salesforce platform. This position requires a blend of business acumen and technical expertise to ensure seamless integration of Salesforce across all relevant business functions. You will be responsible for automating business processes, integrating advanced AI-driven functionalities and developing robust reporting and analytics solutions within NetSuite. Your role will also involve overseeing the integration of Saleforce with other critical business systems such as NetSuite, Jira, Office 365, PowerBI and Keka (HCM platform ensuring data integrity and consistency. With a focus on maximizing ROI and operational efficiency, you will lead Salesforce-related projects, drive continuous improvement and stay updated on the latest Salesforce features and industry best practices. This is an exciting opportunity for a seasoned professional with a proven track record in Saleforce implementation and optimization, who is eager to leverage cutting-edge technology to drive business success.

Responsibilities

• Salesforce Implementation and Optimization

- Lead the end-to-end implementation of Salesforce, ensuring seamless integration across all relevant business functions.

- Optimize Salesforce configurations to leverage the full suite of Saleforce functionality

- Develop and implement best practices for NetSuite usage to maximize ROI and operational efficiency

• Business Process Automation

- Identify, eliminate manual workflows by automating within Salesforce

- Integrate AI-driven tools to enhance operational efficiency and accuracy

- Develop or spearhead development of custom scripts and workflows to meet specific business requirements

- Build trusted internal relationships at every level spanning the organization to identify efficiency opportunities leveraging Salesforce around the globe

• Technology Implementation and Integration Excellence

- Lead Salesforce-related projects from inception to completion, including system integrations, data hygiene efforts, platform migrations, reporting and analytics initiatives, ensuring timely delivery and adherence to budget

- Embrace AI and the cloud, eliminate manual processes, replace discrete Excel analysis with automated dashboards, add analytics to business processes, become expert at integrating technologies at Algoworks

- Maximize value from key systems by leveraging modules in Salesforce, NetSutie, Jira, Keka, Office 365/SharePoint platforms, PowerBI, etc.

- Communicate project status, risks and issues to stakeholders effectively

• AI and Advanced Functionality Utilization

- Stay abreast of Salesforce’s Enstein AI roadmap and integrate AI functionalities to enhance decision-making and predictive analytics

- Implement AI-driven features such as intelligent forecasting (e.g. cash forecasting), anomaly detection and automated insights

- Leverage machine learning models to optimize business processes and improve data accuracy

- Become one of Algoworks’ key experts on driving AI efficiency programs

• Reporting and Analytics Integration

- Design and implement integrated reporting and analytics Salesforce tools to create visually engaging and intuitive dashboards and reports, emphasizing clear communication of complex data through charts, graphs and other visual elements, all within NetSuite

- Eliminate manual Excel-based reporting by leveraging Salesforce’s native reporting and analytics capabilities to create real-time dashboards and reports

• System Integration and Data Management

- Oversee the integration of Salesforce with other business systems such as NetSuite, Jira, Office 365, PowerBI and Keka (HCM)

- Ensure data integrity and consistency across all integrated systems

- Develop and maintain data migration strategies and processes, as needed

- Work with engineers to automate and elevate multiplatform reports using PowerBI

- Develop and deliver compelling presentations and reports to the CEO, executive team, board members

• Continuous Process Improvement and Analytics

- Continuously evaluate, update and improve Salesforce configurations and processes. Implement feedback loops to gather user input and drive system enhancements

- Stay updated on Salesforce updates, new features and industry best practices.Identify/implement process improvements to enhance efficiency/effectiveness

- Utilize strong analytical skills to gather and analyze data, identify trends and drive data-driven decision-making. Translate complex data and insights into rigorous, clear, actionable recommendations

Qualifications

• Bachelor's or Master's degree in Information Technology, Business Administration, Accounting or a related field
• Minimum of 10 years of experience in Salesforce implementation and optimization, ideally with Salesforce certifications (Administrator, Platform App Builder, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant)
• Proven track record of leading end-to-end Salesforce buildouts and integrations
• Strong understanding of Salesforce modules and experience with AI and machine learning integration within Salesforce specifically
• Business acumen and experience in financial management or accounting
• Strong project management skills with experience in Agile and Scrum methodologies and Jira
• Ability to translate complex data into clear, actionable insights through visually appealing reports and dashboards
• Experience creating visually driven presentations to convey complex financial and operational performance and trends clearly and concisely to private equity sponsors, senior leadership and the board
• Savvy at building trusted internal stakeholder relationships across the org
• Experience optimizing Salesforce in an IT constellation including NetSuite, Jira, PowerBI, SharePoint and HCM platforms in general (Keka HCM experience is a bonus)
• Ability to work independently and collaboratively in a fast-paced, global environment

Desired Attributes

• A strategic thinker with a results-oriented mindset
• A strong communicator with the ability to influence and inspire
• A rigorous, data-driven professional with a passion for continuous improvement
• A proactive and adaptable leader with a positive attitude
• A team player with a collaborative approach
• A great personality and a fun person to work with
• A strong attention to detail and accuracy