Job
Description
Salesforce Services Functional Specialist Date: 20 Feb 2025 Location: Bangalore, KA, IN Company: Alstom At Alstom, we understand transport networks and what moves people. From high speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full time Salesforce Services Functional Specialist in our Digital Transformation organization we re looking for Your future role Take on a new challenge and apply your Salesforce expertise in a new cutting edge field. You ll work alongside innovative, supportive, and collaborative teammates. Youll contribute to the design and evolution of Salesforce applications, ensuring alignment with our core model. Day to day, you ll work closely with teams across the business (ERP, Engineering, Digital), manage application changes, and much more. You ll specifically take care of gathering and analyzing business requirements, designing functional specifications, but also supporting application roll outs. We ll look to you for: Collaborating with stakeholders to understand and document business requirements Designing and configuring Salesforce applications to meet business needs Ensuring the integration and quality of the application with other systems Developing and executing test cases for application validation Identifying and implementing improvements for functionality and user experience Protecting the integrity of the Customer Services Solutions functional Core Model All about you We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role: Degree in engineering, preferably in information technology or computer science Experience as a functional expert or Business Analyst in CRM applications, especially Salesforce Knowledge of Salesforce Lightning, Service Cloud, and other Salesforce clouds Familiarity with Salesforce architecture and integration technologies A Salesforce certification (Administrator/Business Analyst) Proficiency in English, both spoken and written Experience with configuration tools and IT technologies supporting Customer Services Things you ll enjoy Join us on a life long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also: Enjoy stability, challenges and a long term career free from boring daily routines Work with innovative Salesforce solutions for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our collaborative working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award winning learning Progress towards leadership and advanced expert roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Important to note
