Salesforce Services Functional Specialist

Job Description

Could you be the full-time Salesforce Services Functional Specialist in our Digital Transformation organization we're looking for? Your future role Take on a new challenge and apply your Salesforce expertise in a new cutting-edge field. You'll work alongside innovative, supportive, and collaborative teammates. You'll contribute to the design and evolution of Salesforce applications, ensuring alignment with our core model. Day-to-day, you'll work closely with teams across the business (ERP, Engineering, Digital), manage application changes, and much more. You'll specifically take care of gathering and analyzing business requirements, designing functional specifications, but also supporting application roll-outs. We'll look to you for: Collaborating with stakeholders to understand and document business requirements Designing and configuring Salesforce applications to meet business needs Ensuring the integration and quality of the application with other systems Developing and executing test cases for application validation Identifying and implementing improvements for functionality and user experience Protecting the integrity of the Customer Services Solutions functional Core Model All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Degree in engineering, preferably in information technology or computer science Experience as a functional expert or Business Analyst in CRM applications, especially Salesforce Knowledge of Salesforce Lightning, Service Cloud, and other Salesforce clouds Familiarity with Salesforce architecture and integration technologies A Salesforce certification (Administrator/Business Analyst) Proficiency in English, both spoken and written Experience with configuration tools and IT technologies supporting Customer Services Things you'll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with innovative Salesforce solutions for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our collaborative working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced expert roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).