Salesforce Senior Consultant

Role Overview: As a Salesforce Senior Consultant at NTT DATA in Hyderabad, Telangana, India, you will be responsible for leading the administration, optimization, and governance of the Salesforce ecosystem within the organization. Your role will involve managing a team of Salesforce administrators, ensuring best practices in platform configuration, and collaborating with business and technical teams to deliver scalable CRM solutions that improve customer engagement and operational efficiency. Key Responsibilities: - Leadership & Strategy: - Lead and mentor a team of Salesforce administrators, analysts, and support specialists. - Define and implement a Salesforce administration strategy aligned with business goals. - Collaborate with business leaders, IT, and developers to drive CRM adoption and success. - Establish governance and change management processes to ensure platform integrity and compliance. - Salesforce Platform Management: - Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. - Manage system configuration such as Flows, validation rules, approval processes, and automation. - Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. - Evaluate and manage AppExchange solutions, system integrations, and third-party tools. - Project & Release Management: - Plan and coordinate Salesforce releases, upgrades, and enhancements. - Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. - Maintain documentation, configuration logs, and version control for all changes. - Data Governance & Reporting: - Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). - Define data management policies including deduplication, cleansing, and backups. - Oversee creation and optimization of reports and dashboards to support business insights. - User Support & Training: - Serve as an escalation point for Salesforce-related issues and incidents. - Develop user training programs, onboarding materials, and best-practice documentation. - Foster a culture of CRM excellence and continuous improvement across departments. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - Salesforce certifications such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder are preferred. - Proven experience in Salesforce platform administration, configuration, and customization. - Strong leadership skills with the ability to mentor and guide a team effectively. Please note that the job description provided does not contain any additional details about the company NTT DATA.,