Salesforce QA

As a Salesforce Senior QA Engineer with a focus on Service Cloud, your role will involve ensuring the quality, reliability, and performance of Service Cloud implementations. You will collaborate with developers, business analysts, and product owners to define test strategies, create test plans, execute tests, and contribute to the improvement of QA processes for a critical client-to-agent experience platform. Key Responsibilities: - Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features such as Case Management, Omnichannel, Knowledge, Live Agent, CTI, and Communities. - Perform various types of testing including functional, regression, integration, user acceptance testing (UAT) support, and performance testing. - Identify, document, and track software defects and inconsistencies using tools like Jira and Azure DevOps. - Collaborate with Business Analysts to understand requirements and ensure test coverage for all user stories. - Work closely with developers to reproduce, troubleshoot, and resolve issues. - Contribute to the automation of test cases using Salesforce-specific automation tools like Copado Robotic Testing. - Participate in Agile ceremonies such as scrum meetings, sprint planning, and retrospectives. - Review technical designs and suggest improvements for testability. Required Skills and Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5-7 years of experience in testing Salesforce applications, particularly Service Cloud. - Strong understanding of Salesforce platform functionalities, data model, and customization capabilities. - Experience with test management tools and defect tracking tools like Jira. - Experience with API testing tools such as Postman and SoapUI for integrated systems. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and as part of a cross-functional team in an Agile environment. Preferred Certifications (one or more): - Salesforce Certified Administrator - ISTQB Certified Tester (Foundation Level or higher) - Certification in test automation tools (Note: No additional company details were provided in the job description),