15 Communities Jobs

The Salesforce Techno-Functional Manager is a key position responsible for overseeing the technical and functional aspects of our Clients Salesforce platform. You will need to have a strong blend of Salesforce technical expertise, functional business acumen, and leadership capabilities to succeed in this role. Working closely with various stakeholders, you will ensure that the platform meets clients" business needs and supports organizational goals. Your responsibilities will include technical leadership, where you will oversee the design, development, and implementation of Salesforce solutions. You will need to ensure best practices in coding standards, integration, and data management. Additionally, you will manage and mentor a team of Salesforce developers and administrators while staying current with Salesforce releases and assessing new features for potential use. In terms of functional leadership, you will collaborate with clients" business stakeholders to gather and analyze requirements. You will be responsible for translating business needs into functional specifications and system designs. Furthermore, you will conduct workshops and training sessions to drive user adoption and proficiency, as well as develop and maintain documentation for business processes and system configurations. As a Salesforce Techno-Functional Manager, you will also be involved in project management, leading Salesforce implementation and enhancement projects to ensure they are delivered on time and within budget. You will define project scope, goals, and deliverables in collaboration with senior management and stakeholders, manage project timelines, resources, and budgets, as well as conduct regular project status meetings and communicate updates to stakeholders. In terms of system administration, you will oversee the daily administration and support of Salesforce applications to ensure data integrity and quality through regular audits and maintenance. Strategic planning is another crucial aspect of this role, where you will develop and implement a long-term strategy for Salesforce to support business growth and innovation. You will identify opportunities for process improvement and automation within the Salesforce ecosystem and collaborate with IT leadership to align Salesforce initiatives with the overall IT strategy. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, along with 8+ years of experience in Salesforce administration, development, and project management. Strong knowledge of Salesforce products, certifications, and experience in leading Salesforce projects and teams are essential. Additionally, you should possess excellent analytical, problem-solving, decision-making, communication, and interpersonal skills, as well as the ability to work effectively in a fast-paced, dynamic environment. Preferred skills for this role include experience with Salesforce integration tools and middleware, knowledge of Agile/Scrum methodologies, experience with third-party applications and AppExchange products, familiarity with data migration tools and techniques, as well as proficiency in SQL, Apex, Visualforce, Lightning, and other Salesforce technologies.,

NTT DATA is looking for a Salesforce Automation-Digital Solution Consultant Sr. Consultant to join the team in Hyderabad, Telangana, India. As a Salesforce Senior Quality Engineer (QE), you will play a crucial role in designing, developing, and executing test plans for Salesforce applications, focusing on Communities and Portals. Your responsibilities will include implementing and maintaining automated test scripts using Selenium with Java, writing and executing SOQL queries for backend testing, and collaborating with cross-functional teams to ensure comprehensive test coverage. You will be expected to analyze and report on test results, providing actionable insights to enhance product quality, develop new automation scripts, participate in code reviews, and maintain a deep understanding of the Salesforce database schema and data models. The ideal candidate should have at least 5 years of experience in testing Salesforce applications, along with expertise in Selenium automation using Java, proficiency in writing SOQL queries, strong knowledge of database schema and data structures, excellent analytical and problem-solving skills, and strong communication skills to work collaboratively in a team environment. Additionally, familiarity with CI/CD tools and frameworks, as well as Agile methodologies, will be beneficial for this role. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Join us in our mission to move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

Genpact is a global professional services and solutions firm with a workforce of over 125,000 professionals in more than 30 countries. Driven by curiosity, agility, and a commitment to creating lasting value for clients, we aim to shape the future with our expertise. Our purpose, the relentless pursuit of a world that works better for people, guides us as we serve and transform leading enterprises, including Fortune Global 500 companies. We leverage our deep industry knowledge, digital operations services, and proficiency in data, technology, and AI to deliver impactful outcomes. We are currently seeking applications for the position of Lead Consultant, SFDC Developer (Experience Cloud). In this role, your responsibilities will include: - Leading analysis, design, development, unit testing, and deployment on the Salesforce platform within an Agile framework. - Building custom solutions on the platform using LWC, Aura, Apex, and Visualforce. - Implementing standard Salesforce functionality such as sharing rules, roles, profiles, etc., and utilizing features like Workflow, Process Builder, and flows to create solutions. - Conducting integration testing with Apex test classes and ensuring maximum code coverage. - Developing triggers, batch classes, and scheduled jobs while maintaining coding standards. - Writing Apex code following industry best practices and design patterns. - Maintaining expert-level knowledge of Salesforce system architecture and development best practices. - Developing complex integrations between Salesforce and other systems through custom APIs or middleware tools. - Handling production incident debugging, bug fixes, service requests, data loads, and enhancements. - Providing business support for critical issues and mentoring operations team members. Qualifications we are looking for in you: Minimum qualifications / Skills: - BS/MS degree in Computer Science or related technical field involving coding or equivalent experience. - Experience in developing Experience Cloud, Sales Cloud, and Service Cloud instances for large enterprises across multiple geographies. - Salesforce Platform Developer I & II Certification. - Proficiency in both declarative (Process Builder, Flow, Workflow) and programmatic methods, extending the Lightning Platform using Apex and Lightning web components. - Experience using Apex Data Loader. Preferred qualifications / Skills: - Demonstrable experience in designing and building Lightning pages for improved end-user experiences. - Experience with Salesforce sites and Communities. - Experience integrating Salesforce with external systems (REST & SOAP API, JSON & XML, etc.). - Knowledge of Salesforce platform best practices, coding standards, design guidelines, and governor limits. - Excellent communication, documentation, and organizational skills with a strong ability to prioritize effectively. - Passion for working in a fast-paced, high-growth environment. - Good to have experience in Conga, specifically Conga Composer for dynamic document generation, Contract lifecycle, Contract approval, and Electronic Signature by Conga Sign. If you are looking to join a dynamic team in a challenging environment, this position might be the right fit for you. Job Details: - Job Title: Lead Consultant - Location: India-Hyderabad - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting Date: Jun 5, 2025, 4:30:51 AM - Unposting Date: Dec 2, 2025, 12:29:00 PM - Master Skills List: Digital - Job Category: Full Time,

Are you someone who can contribute well-researched, fact-based, well-articulated, and extremely intriguing content for the readers of the nbyula.com community Instead of vanilla content, can your contributions fuel engagement and render themselves to be shareworthy If so, then you are someone we are looking for, a passionate and energetic content writer. This would be a 3-month summer internship. Who is an ideal match for being a terraformer at nbyula All the attributes that we are looking for in an ideal teammate: - **Openness:** We welcome people from different backgrounds and schools of thought. Terraformers are open to different perspectives in approaching a solution and do not limit their thoughts or ideas to only a specific domain. - **Conscientiousness:** We believe in working together for the larger goal with complete dedication and not just for personal benefits. However, we do not expect terraformers to work to the point of burnout. - **Humility:** Being humble, grateful, and respectful are the core traits of terraformers. We do not expect people to agree with every view of the management; feel free to have a different perspective, but we always expect it to be put forward with respect. - **Risk Takers:** Terraformers are not afraid of the unknown and are open to new things. While we do not encourage extreme risks without weighing the consequences, we are ones who take calculated risks. - **Autodidacts:** Terraformers teach themselves to learn. We do our research to find solutions. We do not expect you to figure everything out yourself, but we are here to guide you without handholding and micromanaging you. - **Self-Actualization:** Terraformers are on the path of self-actualization. We only work towards achieving our full potential and are not bothered by the noise and distractions around us. We do not expect you to overburden yourself and not have fun, but we expect you to work to the best of your capabilities. **Roles, Responsibilities & Expectations:** - Answer quests on nbyula.com around topics of international studies and work. Topics can range across domains like program selection, scholarship opportunities, internship opportunities, immigration, aid, study financing, and many more. - Leverage keyword research to optimize your content for SEO. - Write copy for video content, email marketing, and social media marketing. - Find creative ways to engage community members around your content pieces with an aim to fuel engagement and social interaction. **Qualifications & Skills:** - We are open to considering if you are presently pursuing or have completed BA/MA/MBA/PG Diploma in Mass Communication, Journalism, English Hons., or related fields. - Ability to contribute well-researched, fact-based, well-articulated, and extremely intriguing content for the readers. - Strong spoken and written English proficiency. - Prior understanding of basic web analytics to find content opportunities that could drastically move the needle on the SEO front is a strong plus. - Prior experience in contributing or moderating user-generated content or communities on online platforms like Quora, Reddit, etc. is a plus. - Prior experience in developing content around international studies and work is a plus. - Understanding of virality mechanics that increase the share-worthiness of your content is a plus. **About Us:** Nbyula is a German technology brand headquartered in Berlin with a Research & Development Center in Bengaluru, Karnataka, operational since 2014. Nbyula believes in creating an open world where opportunities and talent are not hindered by borders or bureaucracies. By leveraging cutting-edge technologies like cloud, distributed computing, crowdsourcing, automation, and gamification, the north star is to create a horizontal marketplace encompassing people, content, products & services for international work and studies, to enable, train, and empower "Skillizens without Borders". **Job Perks:** - Opportunity to help build the next big thing in the ed-tech space like it's never been attempted before. Your work will be on the live wire in front of millions of users. - Gaming chairs to keep you comfortably on a high. - Live music on the floor while you work. - Access to thousands of books. - Snacks on the house. Fill up on your favorite munchies, select your poison of choice from sencha green to double shot espresso. - Extensive health coverage for team members. - Long weekend breaks for team members to plan trips or leisure activities. - Thursdays and Tuesdays coinciding with holidays are clubbed with Fridays and Mondays so that you can go on that long break from work. - Fully paid leave on your birthday. - An annual long break from Christmas to New Year so that you rest and rejuvenate. - Company-aided accommodation for the ones who like to be on a loose. - No bureaucracy, respect for logical and analytical minds with thoughts and ideas. - Opportunity to own a piece of the company in the form of stock options. - Comfortable work environment - ditch your formals and feel free to come to the office in denims and casual wear; your work matters, not what you wear. **Find your future at Nbyula!** For any queries around this position or how to apply, feel free to write to people@nbyula.com.,

You have over 8 years of IT experience with hands-on working experience in Salesforce Sales Cloud, Service Cloud, or Communities. You possess a strong working knowledge of APEX (classes, triggers, and web services), Salesforce APIs, and SOQL. You are familiar with Salesforce Platform Event Integration and Change Data Capture, as well as experienced in working on Salesforce Agentforce AI platform. Your proficiency extends to Lightning Web Components (LWC) and Aura, with a good understanding of Salesforce DX. You excel in object-oriented design and have knowledge of design patterns, triggers, and integration frameworks. You are adept at implementing and maintaining integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and other tools. Your responsibilities include participating in code reviews, unit testing, and deployment activities, troubleshooting technical issues and bugs, and configuring Jenkins-based CI/CD pipelines for automation. You ensure adherence to Salesforce best practices, coding standards, and security guidelines. Your experience includes Salesforce configuration and customization, familiarity with Agile methodologies, and excellent problem-solving and communication skills. Additionally, you have experience using Source Control Management systems like Git or Bitbucket, working with Visual Studio Code or equivalent IDE, and Agile/Scrum methodology. In terms of responsibilities, you are expected to analyze and understand existing implementations, possess strong analytical and debugging skills, build new applications on the Salesforce platform while following best practices, develop applications adhering to design patterns, write effective Apex test cases, and diagnose, track, and manage quality issues to resolution. You collaborate with cross-functional teams, business analysts, and product owners for product delivery and effectively communicate status and risks to the team and manager. Your deliverables and results should include delivering fully functional business logic with best practices incorporated, ensuring existing functionalities remain intact, implementing new triggers using the identified trigger framework, delivering effective unit test cases with 85% coverage covering various testing scenarios, documenting key designs, writing technical design documents, and deploying new functionalities to higher sandbox environments.,

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Lead Consul tant, SFDC Developer (Experience Cloud) ! In this role you will be responsible for below: Responsibilities: Salesforce Flows : Design, development , of flows. Data Management : Handling large-volume data uploads using tools like Salesforce Inspector. Reporting : Development and analysis of standard Salesforce reports. UI Configuration : Updates to page layouts, field-level changes, and record types. Security & Access : Creation and modification of permission sets . Managing access-related changes for users based on business needs. UAT Support : Quick turnaround on UAT defect fixes and validations. Development Tasks : Writing and updating SOQL queries . Creating batch classes where required . Ongoing Maintenance : Regular updates and enhancements to existing configurations and permission sets. Qualifications we seek in you! Minimum qualifications / Skills BS/MS degree in Computer Science or related technical field involving coding or equivalent work/technical experience. Experience working on development of Experience cloud , Sales cloud and Service Cloud instances for large enterprise & multiple geography. Salesforce Platform Developer I & II Certification. Using declarative (Process builder, Flow and Workflow) versus programmatic methods and extending the Lightning Platform using Apex and Lightning web components . Experience using Apex Data loade Preferred qualifications / Skills Demonstrable experience designing, and personally building, Lightning pages for enhanced end user experiences. Experience with Salesforce sites and Communities Experience integrating Salesforce with external systems (REST & SOAP API, JSON & XML, etc.) Knowledge of Salesforce platform best practices, coding, design guidelines and governor limits Excellent communication, documentation, and organizational skills and the ability to relentlessly prioritize. Passion for a fast-paced, high growth environment Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career &mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progres s Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Urgent requirements for a leading Bank position: GBG STATE HEAD ( GOVERNMENT BANKING) LOCATIONS : BANGALORE, VIJAYAWADA CTC: UPTO 25 pa should be local candidate and 5+ yrs exp in said location POSITION: GBG RELATIONSHIP MANAGER ( GOVERNMENT BANKING / TASC) LOCATIONS: BANGALORE, HYDERABAD, TIRUPATI, VIJAYAWADA, KOCHI CTC: 15 lpa Should be local candidate and 5+ yrs exp in GBG If interested please contact SWATHI SWSTHI HR SOLUTIONS 8501808133 swathihrsolutions@gmail.com

As a Senior Manager, Brand & Communications at SuperOps, you will play a crucial role in shaping and amplifying the brand's presence across various key channels. Your responsibilities will include leading Brand Strategy, PR, Thought Leadership, Social Media, and Communities. You will work closely with marketing leadership and cross-functional teams to ensure consistent and impactful storytelling that resonates with the audience. Your main tasks will involve defining and evolving SuperOps brand messaging, positioning, and identity to establish a strong and differentiated presence in the market. You will lead brand-level initiatives and campaigns to build awareness, affinity, and trust. Additionally, you will own and govern the brand system, including guidelines, voice, and standards, to maintain consistency across all teams and channels. In this role, you will also be responsible for developing and executing PR strategies to enhance credibility and visibility in key markets. You will manage agency partners or external collaborators to deliver high-impact media coverage and cultivate relationships with media, analysts, and influencers to amplify SuperOps story. Furthermore, you will create and execute a thought leadership program that positions company executives and experts as industry voices. As a successful candidate, you should have 5-8+ years of brand or marketing experience, with at least 2 years in a leadership role within brand and creative functions. You should possess a strong foundation in brand strategy, including messaging, positioning, visual identity, and storytelling. Effective communication, decisive leadership, organizational skills, and the ability to thrive in fast-paced environments are essential for this role. Experience in managing creative teams, content, or design is preferred, along with comfort in working cross-functionally and presenting to senior stakeholders. Joining SuperOps will offer you the opportunity to work with a fast-growing, innovative SaaS company where you can drive growth by crafting targeted marketing strategies. You will be part of a passionate team that values creativity, data-driven decision-making, and customer-centric approaches. Additionally, you can expect opportunities for professional growth and development within the organization.,

As a skilled Salesforce Developer with expertise in Health and Service Cloud customization, configuration, and maintenance, you will play a crucial role in managing Salesforce admin activities and providing support to ensure optimal performance. Your strong background in Salesforce Apex, Visualforce pages, and Lightning Web Components (LWC) will be essential for developing and maintaining Salesforce applications. You will also be responsible for designing and implementing integrations between Salesforce and external systems, as well as developing and managing Salesforce Communities to enhance user engagement. Key Responsibilities: - Customize Salesforce Health and Service Cloud to meet business requirements and configure Salesforce platforms accordingly. - Provide ongoing support and maintenance for Salesforce Health and Service Cloud applications. - Develop and maintain Salesforce applications using Apex, Visualforce pages, and Lightning Web Components (LWC). - Create and manage Salesforce flows to automate complex business processes. - Design and implement integrations between Salesforce and external systems. - Develop and manage Salesforce Communities to enhance user engagement and collaboration. - Perform Salesforce administrative tasks, including user management, security settings, and data management. - Provide ongoing support to Salesforce users, resolving technical issues promptly. - Monitor system performance and implement improvements to enhance efficiency. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience as a Salesforce Developer, with expertise in Health and Service Cloud. - Proficient in Salesforce Apex, Visualforce, Lightning Web Components (LWC), and Salesforce Flows. - Strong experience in Salesforce integrations and developing Salesforce Communities. - Solid understanding of Salesforce administration, including user management and security. - Excellent problem-solving skills and attention to detail. - Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) are a plus. Preferred Skills: - Experience with Salesforce Health Cloud and Service Cloud. - Familiarity with Agile development methodologies. - Strong communication and collaboration skills.,

Salesforce Developer Sales & Service Cloud Experience Required: 4+ Years Location: Bangalore, Hyderabad Job Type: Full-Time | Permanent Industry: IT Services & Consulting Functional Area: Software Development Role Category: Programming & Design Job Summary: We are seeking a skilled Salesforce Developer with hands-on experience in Sales Cloud, Service Cloud, and Communities . The ideal candidate will be proficient in Lightning Web Components (LWC) , Apex , and Salesforce integrations , and will have a strong understanding of Agile methodologies and DevOps practices . Key Responsibilities: Configure and customize Salesforce solutions to meet business needs. Develop custom components using LWC, Apex, Triggers, Visualforce, and Aura . Integrate Salesforce with external systems using APIs and middleware. Ensure adherence to Salesforce best practices and coding standards. Estimate effort and articulate risks and benefits of proposed solutions. Collaborate with project managers, scrum masters, and stakeholders. Stay updated with Salesforce releases and new features. Document development, testing, and deployment processes. Required Skills: Minimum 4 years of experience in Salesforce Sales Cloud, Service Cloud, and Communities . Strong proficiency in Lightning Web Components (LWC) , Apex , Triggers , Visualforce , and Aura . Experience in Salesforce configuration and customization . Proven experience in Salesforce integrations with external systems. Familiarity with Agile methodologies and DevOps tools (Bitbucket, Git, CI/CD). Good understanding of Salesforce DX . Strong analytical, problem-solving, and communication skills. Preferred Certifications: Salesforce Certified Platform App Builder Salesforce Certified Platform Developer I & II Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Develop and implement strategies to increase sales revenue from retail mortgages. Build and maintain strong relationships with clients, providing excellent customer service. Collaborate with internal teams to resolve client queries and issues promptly. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of retail mortgages, sales, and relationship management. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills with attention to detail. Proficiency in MS Office and other relevant software applications. Experience in the BFSI industry, preferably in a similar role. About Company Equitas Small Finance Bank is committed to providing financial services to underserved communities, focusing on inclusive banking and retail mortgages. We believe in building long-term relationships with our clients and providing them with tailored financial solutions.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and expand existing customer relationships. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to stay ahead in the market. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong understanding of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with UCV (Unsecured Consumer Vehicle) loans is an added advantage. Ability to build and maintain strong client relationships. Any graduate or postgraduate degree from a recognized university. About Company Equitas Small Finance Bank is a leading player in the BFSI industry, committed to providing financial solutions to underserved communities. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets. Build and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Collaborate with cross-functional teams to drive business development initiatives. Analyze market trends and competitor activity to stay ahead in the market. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Strong understanding of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with UCV (Unsecured Consumer Vehicle) loans is an added advantage. Ability to build and maintain strong client relationships. Any graduate can apply for this position. About Company Equitas Small Finance Bank is a leading player in the BFSI industry, committed to providing financial solutions to underserved communities. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Develop and implement strategies to increase sales revenue from retail mortgages. Build and maintain strong relationships with clients, providing excellent customer service. Collaborate with internal teams to resolve client queries and issues promptly. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Proven experience as a Relationship Manager in retail mortgages or sales. Strong knowledge of financial products, including retail mortgages and home loans. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills with attention to detail. Experience working with diverse client groups, including low-income and marginalized communities.

Position : ServiceNow CSM Architect Shift Timing: AEST (Australian Eastern Standard Time, AEST Time Zone) Experience: Minimum 10 Years Notice Period: Immediate to 15 Days Only Mandatory E xperience ServiceNow CSM expertise with architecture and implementation of Case Management, Playbooks, Virtual Agent, AWA, Communities, FSM, Flow Designer, IntegrationHub, Performance Analytics, REST/SOAP APIs, Agile/Scrum delivery, and strong stakeholder management. Job Description Key Responsibilities The ServiceNow CSM Architect will be responsible for the design, architecture, and implementation of scalable and efficient Customer Service Management (CSM) solutions within the ServiceNow platform. The ideal candidate will have deep CSM expertise and the ability to align platform capabilities with business goals. Core Responsibilities: Lead architecture and end-to-end design of CSM solutions: Case Management, Playbooks, Virtual Agent, AWA, Communities, Knowledge Management, and FSM. Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions. Define and maintain CSM roadmap and architecture aligned with platform capabilities. Provide architectural leadership across the project lifecyclefrom discovery to deployment. Create and review architecture documents, high-level designs, and integration specs. Ensure compliance with ServiceNow best practices in performance, security, and scalability. Support integrations with external platforms (CRM, contact centre tools, customer portals). Enforce platform governance, standards, and development best practices. Mentor development teams and assist with complex configurations/customizations Qualifications and Skills Bachelor's degree in Computer Science, IT, or a related field. 8+ years of ServiceNow experience with 3+ years in an architect role. Strong hands-on experience with ServiceNow CSM implementations. Proficiency in Flow Designer, Integration Hub, Virtual Agent, Predictive Intelligence, and Performance Analytics. Experience in REST/SOAP API integrations. Excellent stakeholder interaction, presentation, and documentation skills. Certifications Required: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist CSM Preferred experience with: Experience Designer, Employee Centre Industry-specific CSM configurations (e.g., telecom, public sector) Agile/Scrum project delivery Soft Skills Strong problem-solving and analytical thinking. Excellent communication both written and verbal. Leadership ability with strong stakeholder influence. Email: Sam@hiresquad.in