Salesforce Marketing Cloud Project Manager

As a Senior Salesforce Marketing Cloud Specialist at Social Beat, you will be responsible for the successful deployment, implementation, and integration of projects within your portfolio. Here is a breakdown of what the role entails: **Role Overview:** You will be expected to own the project roll-out, deployment, and integration process. This includes managing and allocating tasks using requirement management tools such as JIRA and documenting processes on Confluence. Additionally, you will be leading a team of 6-8 members and coordinating with both the Salesforce Marketing Cloud team and peripheral applications with dependencies on SFMC implementation. **Key Responsibilities:** - Identify all integration interfaces within the project and possess working knowledge in SFMC inbound and outbound integration - Communicate clearly with key resources of different interfacing technologies and establish Roles & Responsibilities for deployment - Regularly monitor project status and escalate any impediments to relevant stakeholders - Prepare and maintain a deployment tracker and utilize Release Management tools - Demonstrate a clear functional understanding in the Digital Marketing domain for various channels - Manage external stakeholders and communication with Salesforce AEs and Client stakeholders - Coordinate cross-functional resources to deliver against the Statement of Work (SOW) - Play a vital role in managing client relationships by ensuring project progress and constant open communication - Review project scope, manage client expectations, and prepare project schedules and status reports - Identify risks/issues, escalate to necessary team members, and track project budget vs. actual costs - Travel as required to build and maintain client satisfaction **Qualifications Required:** - 8-9 years of experience in customer relationship management, design, and development of Salesforce Marketing Cloud, project planning, and resource planning - 6-8 years of Development/Deployment/project management experience and 2-4 years of handling SAAS-based implementation projects - Functional expertise in Salesforce Marketing Cloud or other Marketing Automation Platforms - Certifications in Salesforce Marketing Cloud are an added advantage - Good communication skills and the ability to drive customer communication - Direct accountability for the overall success of client projects within your portfolio This position at Social Beat offers you the opportunity to work with an award-winning agency that has been recognized by Google, ET Brand Equity, Foxglove, Digies, and more. Join us in our journey to deliver exceptional results and client satisfaction.,