Salesforce Health Cloud IS Architect

Job Description

Let s do this. Let s change the world. In this vital role you will responsible for developing and maintaining the overall IT architecture of the organization. This role involves defining the architecture vision, creating roadmaps, and ensuring that IT strategies align with business goals. You will be working closely with collaborators to understand requirements, develop architectural blueprints, and ensure that solutions are scalable, secure, and aligned with enterprise standards. Architects will be involved in defining the enterprise architecture strategy, guiding technology decisions, and ensuring that all IT projects adhere to established architectural principles. Roles & Responsibilities: Develop and maintain the enterprise architecture vision and strategy, ensuring alignment with business objectives Create and maintain architectural roadmaps that guide the evolution of IT systems and capabilities Establish and enforce architectural standards, policies, and governance frameworks Evaluate emerging technologies and assess their potential impact on the enterprise/domain/solution architecture Identify and mitigate architectural risks, ensuring that IT systems are scalable, secure, and resilient Maintain comprehensive documentation of the architecture, including principles, standards, and models Drive continuous improvement in the architecture by finding opportunities for innovation and efficiency Work with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needs Evaluate and recommend technologies and tools that best fit the solution requirements Ensure seamless integration between systems and platforms, both within the organization and with external partners Design systems that can scale to meet growing business needs and performance demands Develop and maintain logical, physical, and conceptual data models to support business needs Establish and enforce data standards, governance policies, and best practices Design and manage metadata structures to enhance information retrieval and usability Contribute to a program vision while advising and articulating program/project strategies on enabling technologies Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education Drive the creation of application and technical design standards which leverage best practices and effectively integrate Salesforce into Amgen s infrastructure Troubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions. Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution Negotiate solutions to complex problems with both the product teams and third-party service providers Build relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current project What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree with 8 - 10 years of experience in Computer Science, IT or related field OR Bachelor s degree with 10 - 14 years of experience in Computer Science, IT or related field OR Diploma with 14 - 18 years of experience in Computer Science, IT or related field Experience with SFDC Service Cloud/ Health Cloud in a call center environment Strong architectural design and modeling skills Extensive knowledge of enterprise architecture frameworks and methodologies Experience with system integration, IT infrastructure Experience directing solution design, business processes redesign and aligning business requirements to technical solutions in a regulated environment Experience working in agile methodology, including Product Teams and Product Development models Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Sales Cloud and Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources Demonstrable experience and ability to develop custom configured, Visualforce and Lightning applications on the platform. Demonstrable knowledge of the capabilities and features of Service Cloud and Sales Cloud. Demonstrable ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases A thorough understanding of web services, data modeling, and enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e. g. CMS, ERP, HRIS, DWH/DM) Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies Preferred Qualifications: Strong solution design and problem-solving skills Solid understanding of technology, function, or platform Experience in developing differentiated and deliverable solutions Ability to analyze client requirements and translate them into solutions Professional Certifications Salesforce Admin Advanced Admin Platform Builder Salesforce Application Architect (Mandatory) Soft Skills: Excellent critical-thinking and problem-solving skills Good communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated awareness of presentation skills