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5.0 - 6.0 years
0 - 0 Lacs
hyderabad
Work from Office
Key Responsibilities: Design, build, and maintain custom and standard reports and dashboards in Salesforce (Sales Cloud, Service Cloud, etc.). Partner with business stakeholders to gather requirements and translate them into efficient reporting solutions. Analyze data trends and provide insights to support strategic initiatives and KPIs. Maintain data integrity and perform data validation and audits as needed. Collaborate with Salesforce admins and developers to ensure data consistency and optimized system performance. Automate report generation and distribution where applicable. Train end-users on reporting tools, dashboards, and self-service analytics. Support ad-hoc reporting requests fro...
Posted Date not available
10.0 - 12.0 years
14 - 18 Lacs
lucknow
Work from Office
Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates ...
Posted Date not available
10.0 - 12.0 years
14 - 18 Lacs
chennai
Work from Office
Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates ...
Posted Date not available
10.0 - 12.0 years
14 - 18 Lacs
hyderabad
Work from Office
Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates ...
Posted Date not available
10.0 - 12.0 years
14 - 18 Lacs
ahmedabad
Work from Office
Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates ...
Posted Date not available
10.0 - 12.0 years
14 - 18 Lacs
mumbai
Work from Office
Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates ...
Posted Date not available
10.0 - 12.0 years
14 - 18 Lacs
pune
Work from Office
Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sal...
Posted Date not available
6.0 - 11.0 years
35 - 40 Lacs
pune, chennai
Work from Office
Role & responsibilities Description: Develops, enhances and supports Salesforce applications with end-to-end ownership of Business Functionality, NFFR, Integration and Data. Technical Working with documents, complex PDF files generation and file access control Excellent Debugging skills, exception handling and log management Excellent unit testing skills and Apex test Classes Working experience in VF Pages, CTI integration, Omni-Channel, AppExchange tools for PDF generation & E-signature will be an added advantage Design System LWC Server communication and data access using @wire and Imperative calls with Apex LWC communication using Events and Lightning data services Working with templates ...
Posted Date not available
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