Job
Description
You will be the Salesforce Embedded Admin Service Cloud Specialist responsible for serving as the power user and day-to-day administrator focused on Service Cloud and Service Cloud Voice. Your role will involve ensuring that Client's front-line operations teams have the necessary tools to effectively serve citizens, partners, and internal stakeholders. Additionally, you will be supporting other Salesforce modules such as Field Service Lightning, Revenue Cloud, and CRM as needs evolve. **Key Responsibilities:** - Configure and maintain Service Cloud and Service Cloud Voice, including case routing, knowledge management, and omnichannel. - Manage user setup, profiles, permissions, roles, and data hygiene. - Troubleshoot and resolve daily issues raised by end users. - Manage data mass loads and corrections to data entry issues within Salesforce. - Partner with business owners to improve workflows and ensure adoption. - Support the creation of role-based dashboards and reports. - Assist with intake of requests and execute small-to-medium changes. - Support the creation of fields and data objects to support Salesforce adoption. - Provide admin-level support for Field Service Lightning, Revenue Cloud, and CRM as needed. - Collaborate with the Senior Developer to scope and test enhancements. **Qualifications:** - 3+ years of Salesforce administration experience. - Deep knowledge of Service Cloud and Service Cloud Voice; experience in FSL, Revenue Cloud, CRM preferred. - Salesforce Administrator certification required; Service Cloud Consultant preferred. - Familiarity with Youreka preferred for Field Service form management. - Strong collaboration and problem-solving skills. - Ability to work across time zones and support global teams. **Additional Company Details:** - Job Types: Full-time, Permanent - Experience: - Salesforce Admin: 3 years (Preferred) - Service Cloud: 3 years (Preferred) - FSL, CRM, Revenue Cloud: 3 years (Preferred) - Work Location: In person In case of further queries or to speak with the employer, you can contact them at +91 9740066210. You will be the Salesforce Embedded Admin Service Cloud Specialist responsible for serving as the power user and day-to-day administrator focused on Service Cloud and Service Cloud Voice. Your role will involve ensuring that Client's front-line operations teams have the necessary tools to effectively serve citizens, partners, and internal stakeholders. Additionally, you will be supporting other Salesforce modules such as Field Service Lightning, Revenue Cloud, and CRM as needs evolve. **Key Responsibilities:** - Configure and maintain Service Cloud and Service Cloud Voice, including case routing, knowledge management, and omnichannel. - Manage user setup, profiles, permissions, roles, and data hygiene. - Troubleshoot and resolve daily issues raised by end users. - Manage data mass loads and corrections to data entry issues within Salesforce. - Partner with business owners to improve workflows and ensure adoption. - Support the creation of role-based dashboards and reports. - Assist with intake of requests and execute small-to-medium changes. - Support the creation of fields and data objects to support Salesforce adoption. - Provide admin-level support for Field Service Lightning, Revenue Cloud, and CRM as needed. - Collaborate with the Senior Developer to scope and test enhancements. **Qualifications:** - 3+ years of Salesforce administration experience. - Deep knowledge of Service Cloud and Service Cloud Voice; experience in FSL, Revenue Cloud, CRM preferred. - Salesforce Administrator certification required; Service Cloud Consultant preferred. - Familiarity with Youreka preferred for Field Service form management. - Strong collaboration and problem-solving skills. - Ability to work across time zones and support global teams. **Additional Company Details:** - Job Types: Full-time, Permanent - Experience: - Salesforce Admin: 3 years (Preferred) - Service Cloud: 3 years (Preferred) - FSL, CRM, Revenue Cloud: 3 years (Preferred) - Work Location: In person In case of further queries or to speak with the employer, you can contact them at +91 9740066210.
