Salesforce Administrator

Job Title:

Position Overview

Salesforce Administrator

Key Responsibilities

• Platform Administration & Configuration

• Manage user accounts, profiles, roles, and permissions.
• Configure page layouts, record types, workflows, and validation rules.
• Maintain data security, sharing rules, and access control.

Automation & Process Improvements

• Build and maintain automation (Flows, Process Builder, Approval Processes).
• Streamline business processes and identify opportunities for automation.
• Implement and manage integrations with third-party applications.

Data Management

• Maintain data quality through regular audits and de-duplication.
• Import, export, and update records as needed.
• Enforce data governance policies and ensure compliance.

Reporting & Analytics

• Create and manage reports and dashboards for various teams.
• Provide insights and analytics to support decision-making.
• Track key metrics related to sales, service, and customer engagement.

• User Support & Training

• Serve as the first point of contact for Salesforce-related support.
• Develop training materials and conduct onboarding sessions for new users.
• Communicate system updates and best practices.

System Upgrades & Testing

• Stay informed on Salesforce releases and evaluate new features.
• Test and deploy new functionality and updates without disruption.
• Collaborate with IT, developers, and business stakeholders on enhancements.

Qualifications

Required:

• 7+ years of experience as a Salesforce Administrator.
• Salesforce Administrator Certification (ADM-201) required.
• Strong understanding of Salesforce Sales Cloud and/or Service Cloud.
• Experience with data management tools (Data Loader, Data Import Wizard).
• Excellent problem-solving, analytical, and communication skills.

Preferred:

• Additional Salesforce certifications (Advanced Admin, Platform App Builder).
• Experience with Salesforce Flow and automation tools.
• Familiarity with integrations via API, middleware, or AppExchange apps.
• SaaS industry or customer experience platform background.

Soft Skills

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and adaptable to changing business needs.
• Team player with strong interpersonal skills.