Sales Trainer

Role & responsibilities

Training Program Development:

• Design and develop comprehensive training programs for telemarketing representatives.
• Create training materials, manuals, and resources that align with organizational goals and industry best practices.
• Regularly update training content to incorporate industry changes, product updates, and customer handling techniques

Onboarding:

• Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes.
• Facilitate orientation programs to introduce new hires to company culture, policies, and expectations.

Skill Development:

• Identify individual and team training needs through assessments and performance evaluations.
• Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management.

Call Coaching:

• Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets.
• Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills.

Performance Analysis:

• Analyze telemarketing team performance metrics and provide insights to management.
• Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans.

Technology Integration:

• Stay updated on telemarketing technology trends and incorporate relevant tools into training programs.
• Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance.

Contact Person :

Nivetha HR : 7418332502