Sales Telecaller

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Assist customers with queries related to gold loans, payments, and services.
• Maintain accurate customer records and update information in the system.
• Coordinate with the branch and operations team for issue resolution.
• Follow up with customers for feedback, renewals, or pending documents.
• Ensure high levels of customer satisfaction through quick and courteous service.
• Prepare and share daily call and follow-up reports with the team leader.

Key Skills:

• Strong communication skills in Tamil and basic English
• Active listening and problem-solving ability
• Patience and customer-oriented mindset
• Basic computer and MS Office knowledge
• Teamwork and time management

Qualifications:

• Minimum 12th Pass / Any Graduate
• 0–3 years of experience in customer support, telecalling, or service desk roles
• Freshers with good communication skills are also welcome

Working Days & Timing:

• 6 Days a Week (Sunday Holiday)
• Office Timing: 9:30 AM – 6:00 PM

Job Types: Full-time, Permanent

Pay: ₹12,377.88 - ₹20,697.90 per month

Work Location: In person