Sales Support Associate

Role Overview: As a Sales Support Associate at our India-based offshoring company in Mohali, you will be a key member of the brokerage team, responsible for ensuring smooth operations and providing essential assistance to customers. Your role will involve managing data, troubleshooting customer orders, optimizing sales processes, and monitoring performance indicators to enhance customer service and sales efficiency. Key Responsibilities: - Provide troubleshooting assistance for customer orders, account statuses, and relevant problems - Offer data and guidance to support the Brokerage team - Develop and monitor performance indicators, including checking insurance for carriers and shippers - Manage sales tracking tools and report on important information - Keep records of crucial data - Review pending orders and specific customer requests to ensure excellent customer service - Suggest improvements to sales processes Qualifications Required: - Proven work experience as a Sales Support Specialist or Sales Support Associate - Proficiency with MS Office Suite, particularly MS Excel - In-depth understanding of sales principles and customer service practices - Excellent communication skills - Analytical and multitasking skills - Teamwork and motivational skills - BS degree in Marketing or an associate's degree in a relevant field is a plus Note: Health insurance and Provident Fund benefits are provided. The work location is in-person at our Mohali office. Contact the employer at +91 9877449028 for further details.,