Sales & Services Associate (v)

Marriott

1 - 3 years

1 - 3 Lacs

Gurgaon Haryana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Customer Service Reservations Sales Techniques Problem Solving Multichannel Support

Work Mode

On-site

Job Type

Full Time

Job Description

Guest Engagement & Communication:
Serve international guests by supporting their travel and booking needs
Answer inquiries about property facilities, services, and room accommodations
Provide a seamless, high-quality customer experience across channels (voice, email, chat)
Welcome guests with warmth; anticipate their needs and express genuine appreciation
Reservations & Booking Support:
Handle reservation requests and modifications for multiple Marriott brands
Support basic loyalty program inquiries and customer care cases
Identify guest needs and apply sales techniques to drive revenue
Ensure bookings comply with rules, loyalty guidelines, and case management standards
Customer Care & Issue Resolution:
Offer guidance and resolution for guest issues and inquiries
Communicate with Marriott properties, partners, and third parties for effective case handling
Professionalism & Policy Compliance:
Follow all company policies and ensure a clean, professional appearance
Maintain confidentiality of proprietary, guest, and coworker information
Protect company assets and uphold privacy standards
Teamwork & Quality Standards:
Build and maintain positive working relationships
Support team goals and respond appropriately to coworker concerns
Comply with quality assurance standards for service delivery
Physical & Operational Requirements:
Lift, move, or carry objects up to 10 pounds
Perform additional duties as assigned by supervisors

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