Sales & Services Associate (v)

Job Description

Guest Engagement & Communication: Serve international guests by supporting their travel and booking needs Answer inquiries about property facilities, services, and room accommodations Provide a seamless, high-quality customer experience across channels (voice, email, chat) Welcome guests with warmth; anticipate their needs and express genuine appreciation Reservations & Booking Support: Handle reservation requests and modifications for multiple Marriott brands Support basic loyalty program inquiries and customer care cases Identify guest needs and apply sales techniques to drive revenue Ensure bookings comply with rules, loyalty guidelines, and case management standards Customer Care & Issue Resolution: Offer guidance and resolution for guest issues and inquiries Communicate with Marriott properties, partners, and third parties for effective case handling Professionalism & Policy Compliance: Follow all company policies and ensure a clean, professional appearance Maintain confidentiality of proprietary, guest, and coworker information Protect company assets and uphold privacy standards Teamwork & Quality Standards: Build and maintain positive working relationships Support team goals and respond appropriately to coworker concerns Comply with quality assurance standards for service delivery Physical & Operational Requirements: Lift, move, or carry objects up to 10 pounds Perform additional duties as assigned by supervisors