Sales & Service Engineer

Job Summary:

We are seeking an experienced and technically sound professional to join our service team. The ideal candidate will have a strong background in electronics or service engineering with hands-on experience in troubleshooting, repair, diagnosis, and support of electronic products. This role will involve managing a service team, supporting escalations, and ensuring efficient after-sales workflows.

Key Responsibilities:

• Perform in-depth diagnosis, troubleshooting, and repair of electronic products.
• Lead and guide a team of service engineers or technicians.
• Manage and improve after-sales service operations, ensuring customer satisfaction.
• Handle escalations and ensure timely resolution of complex technical issues.
• Collaborate with internal teams to optimize service workflows and documentation.
• Maintain service documentation, technical manuals, and support guides.
• Provide input for continuous improvement in product servicing and customer support.
• Stay updated with evolving product technologies, especially in camera hardware and related innovations.

Required Qualifications:

• Bachelor’s or Diploma in Electronics, Electrical Engineering, or related technical field.
• Minimum 5 years of hands-on experience in diagnosis, repair, assembly, or related functions.
• Strong technical knowledge of electronics and service engineering principles.
• Experience in team handling and workflow management in a service setup.
• Familiarity with camera hardware and new product lines is an added advantage.
• Strong communication skills and customer-centric approach.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person