Sales Service Engineer

As a Service Engineer at Cavalier Enterprises, a leading supplier of coding and packaging materials, your role will involve addressing customer complaints, conducting regular maintenance visits, and providing technical support to ensure the smooth functioning of products. Your customer-focused attitude, technical expertise, and ability to identify revenue generation opportunities through preventive and breakdown maintenance services will be essential for success. Key Responsibilities: - Address customer complaints and perform regular maintenance visits for optimal product performance. - Proactively advise customers on procuring consumables and essential spare parts based on their available stock. - Manage high-volume customer service activities, including breakdown-preventive maintenance and attending breakdown calls using root cause analysis (RCA). - Provide technical guidance through one-point lessons (OPL) for supplier products. - Perform preventive maintenance (PM), breakdown maintenance (BM), installation demonstrations, and maintain daily service reports (DSR). - Drive revenue generation through the sale of annual maintenance contracts (AMC) and consumables. - Build and maintain strong customer relationships to ensure satisfaction and trust. - Respond promptly and courteously to customer inquiries, providing effective solutions and support. Qualifications: - Education: Bachelors Degree in Electrical Engineering or a related field. - Experience: 2 to 4 years. - Skills: Strong communication and presentation skills, along with basic computer knowledge. - Other Requirements: Candidates from a similar background will be considered an added advantage. In the professional and friendly work environment at Cavalier Enterprises, emphasis is placed on punctuality and ensuring no late work hours. Perks and Benefits: - Alternate Saturdays off. - Phone credit allowance. - All National holidays. - Quarterly performance bonus. Competencies required for the role include Customer Focus, Negotiation Skills, Sales Expertise, and Relationship Building.,