Sales & Service Coordinator - IT Hardware & Software

Sales & Service Coordinator - IT Hardware & Software

Location : Coimbatore (Onsite)

Experience : 1 + Years

Pay: ₹18,000 - ₹20,000 per month

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer Care,

Professional attitude and appearance.

Excellent communication skills

Exp. in Software/ IT Hardware industrial /Automation Sales & Services

Good knowledge of social media platforms, trends, and best practices.

Hands-on experience with Instagram, YouTube, LinkedIn, and emerging platforms

Greet and assist visitors in a professional manner.

Manage front desk operations and maintain a welcoming environment.

Handle Service calls follow-up Emails & queries efficiently.

Coordinate Services calls, appointments, meetings, and office schedules.

Maintain records and update databases as required.

Obtaining customer information and other relevant data.

Asking questions to the customer and understanding their specifications.

Resolving queries and issues related to the products and services.

Proficiency with CRM tools and SAP or similar ERP systems for managing orders

Maintaining the database of the customers on a regular basis into CRM.

Suggesting solutions based on customers' needs and requirements.

Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

Technical Graduate background added advantage

1-2 years of proven experience