Represent the Bank and present eligible products to non-managed customers
Educate customers on the Bank's digital products
Identify the right product for the customer, explain features and benefits, and sell products for revenue generation

Job Responsibilities:

Achieve Assigned Unit Value/Income Across Product Lines:

Achieve monthly activation targets assigned across product lines
Educate customers on product lines and provide the right product to the right customer
Achieve month-on-month productivity on allocated product lines
Contribute to overall channel achievement

Customer Communication:

Contact non-managed customers and offer a bouquet of products using calling scripts
Ask probing and leading questions to engage and understand customer requirements
Explain product features and benefits while onboarding customers
Pitch multiple products to increase customer product holding in the Bank

Qualitative:

Maintain call quality, count of calls, time on system, and quality of sales
Ensure effective interaction/communication with customers and capture correct customer dispositions
Work on feedback from supervisor/unit manager/training manager on call experience quality
Ensure time on system as per defined KPI
Maintain minimum Right Party Contact (RPC) on a daily and monthly basis

Digital Product Penetration:

Educate customers on the Bank's digital products
Demonstrate the value and convenience of digital product usage
Increase digital penetration within the non-managed customer base
Push digital penetration among contacted customers

Audit and Compliance:

Adhere to all laid-down guidelines for calling
Ensure compliance with telecalling and product regulatory requirements
Follow all product guidelines
Adhere to floor discipline and dialer hygiene parameters

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