Manage daily productivity levels of FOS and achieve target business numbers like disbursement, PF collection, Insurance attachment, etc. Develop a short-term and long-term strategy in tandem to achieve the business targets Provide product trainings and refresher training to existing as well as new joining team members Communicate clear instructions to team members & tender active reception to team member’s feedback on daily calling process, client visits, conversions, etc. Lead, motivate, and hand-hold low performing team members to scale up to meet minimum benchmark productivity levels Data massaging and allocating data to FOS engaged in day-to-day Business in a strategic model Hiring and Retention of FOS to maintain threshold seat occupancy level throughout the month Other dynamic KRAs would be added subsequently as per Business Requirements

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