Posted:1 week ago|
Platform:
On-site
Full Time
Please find the JD.
1. Responsible to achieve daily / weekly / monthly targets as specified by the BM
2. Maintain & follow grooming standards as specified in the SOP Manual
3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
4. Responsible to handle enquiries through Walk in, Telephonic, Email, City PSA & Travel Agents
5. Ensure that customer is provided with complete details pertaining to the product & cost
6. Responsible for relationship building and servicing the city PSA & TAs
7. To maintain query turnaround time as per SOP
8. Initiate tele sales calls for follow ups & closure of sales bookings
9. Responsible to coordinate with service team for post-sale process
10. Maintain Daily Sales Report
11. Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on new offers
12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
13. Adhere to company policy and systems
14. Ensure zero monetary losses by cancellation of liabilities and timely collections
Key Skills-
Travel Sales, Leisure Sales, Holiday Sales, Itinery, Holiday Packages, Destination Sales, Tour Packages
Thomas Cook India Limited
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