Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Welcome to The Flavour Farm, where every bite takes you closer to nature's finest. Committed to purity, we believe quality ingredients make all the difference in living a healthier, more flavorful life. Our products include the purest spices, dry fruits, and healthy snacks, carefully sourced and delivered fresh. Each product reflects our dedication to authenticity and wellness, ensuring you experience nature's goodness in its truest form. Join us for a journey towards purity, taste, and well-being.


Role Description

Customer Support & Sales Associate

If you're someone who enjoys talking to people, understands sales basics, and wants to work in a fast-paced startup environment, this is for you!

You’ll play a key role in managing daily order confirmations, responding to inquiries, and converting leads into happy customers.


Qualifications

  • Confirm Cash-on-Delivery (COD) Orders

    daily via call/WhatsApp
  • Handle WhatsApp & Direct Inquiries

    (Website, Social Media, Marketplaces)
  • Promptly respond to customer queries with a helpful and confident tone
  • Upsell & Cross-sell

    products smartly to increase AOV (average order value)
  • Track and follow up with

    interested leads

    to close sales
  • Maintain basic sales & inquiry records
  • Have working knowledge of

    Flipkart, Amazon, etc.

    (preferred, not mandatory)
  • Bachelor's degree in Business, Marketing, or related field
  • Experience in the food industry is a plus


Requirements


  • 1–2 years of experience in sales/customer support (Freshers can apply if confident)
  • Good communication skills in

    Hindi & basic English

  • Comfort with calling, WhatsApp Web, Google Sheets, and basic tools
  • Friendly, confident, and persuasive personality
  • Basic understanding of D2C e-commerce or willingness to learn
  • Must be willing to work from office (Agra)


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