sales executive

Job Title: Sales Executive (Travel Packages)

Location: Ahmedabad

Mode: Night Shift (7:30pm to 4:30am)

Job Description:

As a Customer Service Executive for Travel Packages, you will be responsible for delivering outstanding customer service and assisting clients throughout their travel journey. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers.

Responsibilities:

● Respond promptly and courteously to customer inquiries via phone, email, or chat regarding travel packages, bookings, and reservations.

● Provide accurate information about destinations, itineraries, pricing, and additional services.

● Assist customers in booking travel packages, flights, accommodations, and other travel-related services.

● Handle customer complaints, troubleshoot issues, and escalate complex problems to the appropriate department for resolution.

● Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty.

● Collaborate with other departments such as sales, operations, and marketing to optimise customer experience and service delivery.

● Keep detailed records of customer interactions, transactions, inquiries, and feedback.

Requirements:

● Proven experience in customer service or a related role, preferably in the travel industry.

● Excellent communication skills, both verbal and written.

● Strong problem-solving abilities and the ability to handle stressful situations calmly and effectively.

● Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus.

● Ability to work well in a team environment and collaborate with colleagues from different departments.

● Flexibility to work in shifts and weekends, as required

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person