Sales Executive

Important

This is NOT a remote or work-from-home position. The selected candidate must be physically present at our facility every working day to perform the required duties.

For Location - Planet F Gym, Rajpura Town, Punjab - 140401

About the Role

We are looking for a dynamic, energetic, and highly organized Front Desk & Member Services Executive to be the face of our facility. You will manage the reception area, deliver exceptional member service, coordinate day-to-day operations, and ensure a professional, welcoming environment at all times.

Key Responsibilities

1. Member Interactions & Check-In

Warmly greet members and guests, making them feel valued.

Handle check-ins, verify memberships, and issue guest passes or membership cards.

2.Membership Sales & Management

Facilitate new sign-ups, renewals, and cancellations.

Explain membership plans, promotions, and benefits clearly and persuasively.

Meet or exceed monthly sales/conversion targets.

3. Scheduling & Coordination

Book and confirm personal training sessions and group classes.

Maintain and update appointment calendars.

Coordinate with trainers and instructors to ensure smooth scheduling.

4. Communication & Inquiries

Professionally answer phone calls, respond to emails, and handle walk-in queries.

Provide accurate information about services, classes, and facilities.

5. Administrative Duties

Maintain and update member records accurately.

Process payments, issue receipts, and manage daily cash handling/reconciliation.

Keep front desk paperwork organized and ensure the reception area remains neat and presentable.

6. Customer Service & Issue Resolution

Handle complaints and feedback professionally and efficiently.

Escalate complex issues to management.

Actively seek member feedback to improve service quality.

7. Facility Support & Safety

Ensure compliance with safety protocols and gym policies.

Coordinate with housekeeping/maintenance teams to ensure cleanliness and hygiene standards.

Manage lost & found items responsibly.

Requirements

Experience: Minimum 1-2 years in sales or customer service (preferably in hospitality, or front desk roles).

Languages: Proficiency in Hindi and English (both spoken & written).

Skills: Strong communication, interpersonal, and problem-solving skills.

Personality: Warm, approachable, energetic, and professional at all times.

Work Mode: On-site only – this role cannot be performed remotely.

Job Details

Job Type: Full-time, In-Person.

Location: Planet F Gym, Rajpura Town, Punjab - 140401

Timings: Flexible Shift

Compensation: Rs.12,000 / - to Rs. 18,000 / -

Benefits: Incentives

Note: Applications from candidates unwilling to work on-site or who fail to meet the minimum experience criteria will be automatically rejected.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Application Question(s):

• Are you located in Rajpura, Punjab or NearBy?

Experience:

• Sales: 2 years (Required)

Location:

• Rajpura, Punjab (Preferred)

Work Location: In person