Front Desk Officer(Reception)

Important

This is NOT a remote or work-from-home position. The selected candidate must be physically present at our facility every working day to perform the required duties. Applications from candidates who have not read this Job Description in full will be rejected automatically.

For Location - Planet F Gym, Rajpura Town, Punjab - 140401

About the Role

We are looking for a dynamic, energetic, and highly organized Front Desk & Member Services Executive to be the face of our facility. You will manage the reception area, deliver exceptional member service, coordinate day-to-day operations, and ensure a professional, welcoming environment at all times.

Key Responsibilities

1. Member Interactions & Check-In

Warmly greet members and guests, making them feel valued.

Handle check-ins, verify memberships, and issue guest passes or membership cards.

2._ Membership Sales & Management_

Facilitate new sign-ups, renewals, and cancellations.

Explain membership plans, promotions, and benefits clearly and persuasively.

Meet or exceed monthly sales/conversion targets.

3. Scheduling & Coordination

Book and confirm personal training sessions and group classes.

Maintain and update appointment calendars.

Coordinate with trainers and instructors to ensure smooth scheduling.

4. Communication & Inquiries

Professionally answer phone calls, respond to emails, and handle walk-in queries.

Provide accurate information about services, classes, and facilities.

5. Administrative Duties

Maintain and update member records accurately.

Process payments, issue receipts, and manage daily cash handling/reconciliation.

Keep front desk paperwork organized and ensure the reception area remains neat and presentable.

6. Customer Service & Issue Resolution

Handle complaints and feedback professionally and efficiently.

Escalate complex issues to management.

Actively seek member feedback to improve service quality.

7. Facility Support & Safety

Ensure compliance with safety protocols and gym policies.

Coordinate with housekeeping/maintenance teams to ensure cleanliness and hygiene standards.

Manage lost & found items responsibly.

Requirements

Experience: Minimum 2 years in sales or customer service (preferably in hospitality, fitness, or front desk roles).

Languages: Proficiency in Hindi and English (both spoken & written).

Skills: Strong communication, interpersonal, and problem-solving skills.

Personality: Warm, approachable, energetic, and professional at all times.

Work Mode: On-site only – this role cannot be performed remotely.

Job Details

Job Type: Full-time, In-Person.

Location: Planet F Gym, Rajpura Town, Punjab - 140401

Timings: Flexible Shift

Compensation: Rs.10,000 / - to Rs. 18,000 / -

Benefits: Incentives

Note: Applications from candidates unwilling to work on-site or who fail to meet the minimum experience criteria will be automatically rejected.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Rajpura, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 2 years (Required)

Location:

• Rajpura, Punjab (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person