Sales Counselor

Job Summary:

The Patient Counselor plays a key role in guiding clients through their treatment journey. This includes understanding their skin concerns, explaining available procedures, and ensuring a smooth, comfortable, and informed experience at the clinic.

Key Responsibilities:

• Welcome and greet all patients and visitors professionally.
• Understand patient requirements and suggest suitable treatments or services.
• Explain treatment procedures, benefits, costs, and post-care instructions clearly.
• Counsel clients on packages and offers; convert inquiries into appointments and walk-ins into bookings.
• Coordinate with doctors and therapists to ensure smooth patient flow.
• Maintain up-to-date knowledge about all skin and hair treatments offered at the clinic.
• Maintain patient records, update follow-ups, and ensure timely callbacks or reminders.
• Handle queries (in person, on call, or through messages) and provide prompt responses.
• Build strong client relationships and ensure high customer satisfaction.
• Take feedback from patients and escalate issues if required.
• Participate in promotional activities, health camps, or marketing events if needed.

Required Skills and Qualifications:

• Bachelor’s degree in any field (preferably in science, healthcare, or communication).
• Minimum 1 year of experience in patient counseling or customer service (healthcare or beauty industry preferred).
• Excellent communication and interpersonal skills.
• Good convincing and soft-selling skills.
• Presentable appearance and professional attitude.
• Fluent in English, Hindi, and Gujarati (local language preferred).
• Basic computer skills (MS Office, CRM/EMR software).

Job Type: Full-time

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9099956129