Sales Coordinator

We are urgently hiring Sales coordinator to join our team

Roles & Responsibilities :

• Call Monitoring and Evaluation
• Listen to and review recorded sales calls to evaluate the performance of sales representatives.
• Assess calls for adherence to company standards, scripts, and compliance requirements.
• Quality Assurance
• Identify trends and patterns in sales calls that impact performance.
• Ensure compliance with regulatory requirements and company policies.
• Develop and update call evaluation criteria and scorecards.
• Feedback and Coaching
• Provide constructive feedback to sales representatives based on call evaluations.
• Work with sales managers to identify training needs and areas for improvement.
• Conduct one-on-one coaching sessions with sales representatives to enhance their skills.
• Reporting and Analysis
• Generate reports on call quality and performance metrics.
• Analyze data to identify areas for improvement and track the effectiveness of training programs.
• Present findings and recommendations to senior management.
• Process Improvement
• Recommend changes to sales scripts and processes to improve customer interactions.
• Stay updated on industry best practices and incorporate them into the sales process.
• Work with cross-functional teams to implement process improvements.

Requirements:

• Bachelor’s degree /Masters in Business or Related field
• Must have minimum 2-5 years experience as Sales coordinator/Team Lead sales coordinator
• Proven experience in sales, sales support, or call center quality assurance.
• Experience in coaching and training sales staff is preferred.
• Excellent listening and analytical skills.
• Strong verbal and written communication skills.
• Ability to provide constructive feedback and coaching.
• Strong organizational and time management skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Ernakulam High Court, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you join immediately if you are selected ? What is the notice period in days?
• How many years of experience do you have in handling Tele sales team?
• Are you from Kochi if not can you relocate ?

Education:

• Bachelor's (Required)

Experience:

• Sales Coordinator: 2 years (Required)
• Team lead: 2 years (Required)
• Tele Sales Quality Assurance: 2 years (Required)
• Coaching and Training : 2 years (Required)

Language:

• English (Required)
• Malayalam (Required)

Work Location: In person