Sales Coordinator

Sales Coordinator

Role Overview
The Sales Coordinator plays a vital support role in ensuring seamless communication between sales, production, logistics, and customers. You’ll manage sales orders, coordinate dispatches, maintain CRM/MIS, and act as the hub between cross-functional teams to support commercial success and customer satisfaction.

Key Responsibilities

Customer & Sales Support

• Act as the primary contact for customer inquiries (phone, email, and visits).
• Prepare and follow up on quotations; track order confirmations and amendments.

Order Processing & MIS Management

• Enter sales orders into CRM/MIS systems.
• Coordinate with production and shipping teams to ensure timely dispatches.
• Maintain and update sales dashboards: orders, pipelines, payments, complaints.

Logistics & Dispatch Coordination

• Liaise with logistics partners to schedule shipments and manage documentation.
• Track dispatch schedules and proactively update customers.

Cross-Functional Liaison

• Work closely with production/R&D (Palghar), warehouse, quality, and finance teams.
• Resolve bottlenecks by expediting production changes and addressing inventory or documentation issues.

Reporting & Analytics

• Prepare daily/weekly sales reports on order status, dispatch performance, and invoice follow-up.
• Highlight bottlenecks and propose process improvements.

Customer Relationship Management

• Address post-sale issues and coordinate internal resolutions.
• Capture customer feedback and share with sales and product teams.

General Coordination

• Support trade show/event logistics, sales team preparations, and other ad-hoc duties as needed.

Qualifications & Skills

• Education: Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Experience: 2–5 years in sales support, coordination, or administrative roles (preferably in B2B or manufacturing).
• Technical Skills:
• Proficiency with MS Office (Excel, Word) and CRM/MIS systems; SAP familiarity is a plus.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, and able to manage multiple tasks accurately.
• Interpersonal Skills:
• Customer-focused mindset with strong problem-solving and follow-through.
• Ability to collaborate across teams and adapt in a dynamic environment.

Preferred

• Experience in polymer, plastics, or industrial manufacturing sector.
• Understanding of ISO/IATF quality frameworks.
• Prior exposure to logistics, dispatch coordination, or export documentation.

Job Types: Full-time, Permanent

Pay: Up to ₹420,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Have you ever worked in the Plastic or Petroleum Industry for Sales?
• Current CTC
• Expected CTC
• Notice Period
• Current Location

Work Location: In person