Sales Coordinator

To be responsible for supporting the sales team by managing order processing, customer communication, cross-team collaboration, and documentation. Responsible for smooth, efficient, and on-time sales operations.

• To follow up with customers for PO (Purchase Order), delivery confirmation, or queries.

• To raise Sales Orders (SO) in the system after verifying PO details.

• To share SO and delivery timeline with the production planning or dispatch team.

• To coordinate with accounts for billing details, payment terms, and advance payment status.

• To maintain and update customer master data, sales pipeline, and lead records in CRM.

• To coordinate with the dispatch team for shipment status and delivery confirmation.

• To ensure all documentation related to orders is documented and archived properly (quotation, PO, SO, invoice, LR, etc.).

• To manage cross-team coordination between departments (accounts, production, stores, and dispatch) to ensure smooth order execution.

• To maintain customer relationship management by sharing updates, feedback, and follow-ups for repeat orders.

• To maintain data security and confidentiality, and live by the HR Policy.

• To provide reports to the RM and CMO on a timely basis.

Education

Graduation (Engineering preferred)

Experience

1-3 years (in Sales coordination)

Technical Skills

Sales Operation understanding, CRM Tool, MS-Office, Basic understanding of ERP.

Interpersonal Skills

Communication, Coordination, Customer Relationship Management, and Negotiation.

Management Skills

Motivation, Time Management, Problem-solving, adaptability, Data Management, Learning & Development, and cross-team collaboration.