Sales Co-ordinator

JOB OBJECTIVE :

The Project Sales Coordinator will be responsible for executing the overall Sales plan and ensuring customer satisfaction in the lighting industry. The role will also be a strong bridge between the Sales Team and the prospective Customers. This role requires strong leadership, a deep understanding of the lighting market, and the ability to build and maintain key customer relationships (with Architects, Interior Designers, Project Management Companies (PMCs), MEP consultants, Electrical Consultants, Developers, Project Dealers, and Lighting Consultants)

KEY RESPONSBILITIES :

Project Sales

• Respond to enquiry from Project Sales Team and revert as soon as possible regarding availability and lead time for order fulfilment (within 5 Mins)
• Assist the Project Sales Team in preparation of Sales quotations
• Accurate and timely Creation of Sales Order basis confirmation from the Project Sales Team (within 5 Mins)
• Regularly review and track the progress of fulfilment of Sales Order
• Tracking of all samples received and issued on site to ensure the same are returned back to the Factory.
• Escalate with the Manager Product Sales Coordinator at Factory and seek resolution on issues affecting Sales order fulfillment.
• Regularly (weekly) review the outstanding and communicate all overdue payments to the Project Sales Team.
• Coordinate with the Project Sales Team and Reworks departments for goods received back to ensure Customer issue resolution

Visitor Management & Data Collection

• Collect and organize visitor details through the use of Visitor LogBook to capture and manage customer database
• Ensure accurate data entry of the prospects into the CRM system.
• Schedule appointments for visits of Prospective / Current Customers at the Experience Centre
• Handle Customer enquiries (telephones and walk ins)
• Handle Customer Redressal (if any)

Customer Experience & Hospitality

• Greet and welcome customers warmly upon arrival as per the Meet and Greet and Communication protocol.
• Ensure tea / coffee is served to guests once they arrive at the EC.
• QUALIFICATION
• Graduate in Finance / Commerce
• Operational knowledge in MS Office
• EXPERIENCE
• 2+ years of experience in Sales coordination in Architectural / Building Material Industry (preferred)
• SKILLS
• Strong Go Getter and result oriented
• Conflict Management and problem-solving ability
• Good communication (verbal and written) and interpersonal skills.
• Good emotional intelligence, discretion, and a commitment to confidentiality.
• Good knowledge in operating Sales Tools / Softwares

Job Type: Full-time

Pay: ₹11,777.99 - ₹25,830.51 per month

Work Location: In person

Speak with the employer
+91 86553 62955