Sales Associates

Customer focus:

• Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.

• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.

• Understanding the POS system to ensure that the transactions are processed effectively

• Being dedicated to customer satisfaction and resolving any concerns that the customer has.

  Product recommendation:

• Presenting the customer with an optimal selection of products based on customer preferences

• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

• Achieving sales Vs. Plan & SOP adherence:

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

  Store upkeep & maintenance:

• Maintaining the store as per company standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP

• Ensuring the security of all store equipment and that there is no shortage of stock units or damage in the store.

  Personal attributes & competencies:

• Minimum qualification: 12th pass; Graduates preferred

• Ability to build rapport and trusting relationships

• Ability to understand unstated needs of the customer and offer solutions

• Clear communication and active listening skills

• Ability to adapt to changing environment and openness to learn

• Proactive task ownership, result-orientation, and customer-orientation

• Ability to multitask and organize activities based on priority