Sales Associate Manager

Job Title

Location

Experience

Skills

Key Responsibilities:

• Upsell and Cross-Sell Strategy:
• Analyze customer interactions to identify potential upsell and cross-sell opportunities.
• Develop and implement strategies to enhance sales performance within the inbound care team.
• Sales Campaign Management:
• Design, launch, and manage targeted sales campaigns to drive revenue growth.
• Monitor campaign effectiveness and provide recommendations for improvement.
• Incentive Program Development:
• Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
• Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
• Performance Governance:
• Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
• Provide regular reports on sales performance, identifying trends and areas for improvement.
• Training and Development:
• Conduct regular training sessions and workshops to enhance the sales skills of team members.
• Provide ongoing coaching and feedback to support individual and team performance.
• Collaboration and Communication:
• Work closely with management to align sales strategies with overall business objectives.
• Foster a collaborative environment that encourages knowledge sharing and best practices among team members.
• Qualifications:
• Proven experience in a sales coaching or management role, preferably within a contact center environment.
• Strong understanding of upsell and cross-sell strategies in a customer care context.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
• Analytical mindset with the ability to interpret data and make data-driven decisions.

Experience in campaign management and incentive program development.

Proficient in CRM software and sales performance management tools.