Sales and Support Associate

Sales and Support Associate

The role will have excellent growth opportunities. You will be directly working with the team based in New Hampshire, USA.

Experience required:

Time:

CTC:

Location:

Type of employment:

Responsibilities

• Respond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear and consistent communication.
• Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers. 
• Support and coordinate crowdfunding campaigns (Kickstarter, Gamefound), including comments, updates, and administrative tasks.
• Assist in planning and organizing digital and marketing campaigns, and track/report performance across platforms.
• Maintain up-to-date dashboards, trackers, and master documents (inventory reports, comment logs, replacement request tracker, etc.).
• Help manage website content and e-commerce listings.
• Draft newsletters and updates for campaigns using Klayvio; post updates for backers on schedule.
• Support the Publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines.

Requirements

Proficiency with:

• QuickBooks Online
• Google Suite
• Adobe Creative Cloud & Adobe Acrobat Sign
• Inventory management tools (SKU Vault)
• ShipStation
• Crowdfunding tools (Kickstarter, Gamefound) and email tools (Klayvio)

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 5+ years of experience in sales, customer support, or campaign operations roles.
• Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels.
• Experience with customer-facing communication across multiple channels.
• Ability to organize information, maintain trackers, and coordinate across multiple teams.
• Strong communication skills, fluent in written and spoken English.