Sales Administrator

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation, and operational professionals. Most recently, our exciting predictive analysis technologies are the forefront in the application of AI to Road Safety.

With over 30 years of experience and 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.

We currently have an opening for a Sales Administrator. If you are excited about this opportunity and have the skills, experience and values that align to what we’re looking for, we want to speak with you!

NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in our Bangalore office.

About the Opportunity:

Reporting to the Manager, Regional Sales, you will act as a key connection between our customers, our APAC sales team, and our Bangalore office. You will support the sales cycle (with a particular focus on order processing and renewals), maintain accurate CRM records, and ensure smooth day-to-day office and vendor operations in Bangalore.

This role combines sales administration as well as office and vendor coordination, helping to create a well-run, welcoming, and compliant workplace.

Specific accountabilities include:

• Assisting the sales team throughout the sales process and with administrative tasks, as required.
• Supporting sales opportunities by researching prospects (e.g., reviewing LinkedIn profiles, analyzing websites, and understanding customer projects or needs).
• Managing the sales order mailbox and coordinating with Account Managers.
• Handling inbound telephone and email sales enquiries and ensuring timely, professional responses.
• Receiving and processing purchase orders.
• Verifying orders, including customers’ contact information and payment details.
• Handling CRM-related activities in APAC regions (India, Australia, and China), including processing quotes and orders in Microsoft Dynamics CRM.
• Tracking, coordinating, and communicating subscription renewals, including generating and sending renewal quotes and follow-up reminder emails to ensure timely renewals.
• Utilizing the sales database/CRM to maintain updated and accurate lead, customer, and sales records.
• Maintaining Company and Employee Files, ensuring proper documentation, accuracy, and confidentiality.
• Handling mailing and receiving of documents as needed.
• Other administrative tasks as needed

About You:

• You have prior experience in an administrative, sales support, or office coordination role, ideally in a regional or global environment.
• You have strong organizational, prioritization, and time management skills and can comfortably juggle multiple responsibilities.
• You are incredibly detail-oriented and take pride in accurate data, documentation, and follow-through.
• You have excellent verbal and written communication skills, demonstrating an ability to communicate effectively, respectfully, and tactfully with internal and external stakeholders.
• You work well both independently and as part of a distributed team and are comfortable collaborating across time zones.
• You have a strong customer service mindset with a desire to deliver exceptional service to both internal and external customers.
• You are proficient with the Microsoft Office Suite of products.
• You ideally have previous experience working with sales databases (e.g., CRM)

About Us:

• We offer a flexible working environment that embraces both in-person and remote work
• We’re committed to providing professional growth and development opportunities
• We give back to our communities through global initiatives and donations
• We work hard, but we like to have fun too!

At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone.