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RR

Dxc Technology

2 - 6 years

2 - 6 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

collections management customer interactions Dispute Resolution Stakeholder Management Negotiation Skills Business Administration

Work Mode

On-site

Job Type

Full Time

Job Description

Collections Management

Manage and oversee the end-to-end credit control process, ensuring timely collections and minimizing overdue accounts.
Monitor customer accounts and follow up on outstanding invoices via calls, emails, and escalation procedures.
Maintain accurate records of collections activities and customer interactions.
Timely reminder letters to the customers

Dispute Resolution & Stakeholder Management

Investigate and resolve billing disputes, deductions, and payment discrepancies.
Liaise with internal teams (finance, sales, operations) to ensure smooth resolution of customer issues.
Negotiate payment plans with customers when necessary, ensuring compliance with company policies.

Reporting & Compliance

Prepare daily, weekly and monthly reports on accounts receivable (AR) performance,

Key Requirements:

Education & Experience:

Bachelor s degree in Finance, Accounting, Business Administration, or a related field.
2+ years of experience in collections over calls, preferably in a BPO/shared services environment who has managed US based clients.

Skills & Competencies:

Excellent communication and negotiation skills.
Ability to work under pressure, meet deadlines, and manage multiple priorities.
Detail-oriented with strong problem-solving skills.

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