RO:RL - Operation Central Ops Processes - SBB-Activity Champion

The Central ops processes role is responsible for pan-India monitoring and implementation of policies and modification of processes of as per requirement. They are also responsible for regulatory reporting process compliance. They are also responsible for analysis of existing processes and recommendation of process changes to ensure cost savings, optimization of resources and enhancement of operational efficiency.

Responsible for identification of process risks and defining manual and system controls to mitigate the risks.

Responsible for operationalizing new SBB Loan products as per requirement from business in co-ordination with technology team for various system developments

Ensure Process management - Regulatory and Process Compliances

Ensure fee recovery and income booking - Income Leakage

Ensure customer request and query resolution within the stipulated TAT

Responsible for audit and compliance for Central Ops related activities

Ensure closure of daily activity within TAT (Disb. Request, updating Stock statement, DP, Insurance, Inspection etc)

Responsible for Report Management for overall portfolio (irregularities , exception management of transactions)

Ensure Manpower Management - Training, support for preparation of SOP & Process improvement, Special assignment, support provided to Existing CPC, participation in new initiatives /testing etc.

Ensure Process Management - Effective implementation of Operational Risk management framework

Graduate / Post-graduate in Management

2 8 years of experience in a large consumer lending organization handling central / regional role in Operations

Strategy

Collaboration

Customer Sensitive

Compliance

Transparency