About Instead Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline. Instead's investors include Sarah Guo from Conviction (conviction.com) and many of our customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer, Bloomberg — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG. Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40. What You'll Do Design, configure, test, and deploy robust Salesforce solutions. Manage user setup, profiles, and roles to ensure efficient administration and support of our Salesforce environment. Develop and maintain comprehensive documentation covering processes, policies, configurations, and user guides. Create and manage validation rules and custom workflows to streamline operational processes. Conduct intermediate user testing by developing test plans, creating user test cases, and coordinating testing efforts. Perform regular audits to maintain high standards of data quality and integrity. Stay current with the latest Salesforce releases and AppExchange improvements to drive system enhancements. Bonus (we’ll teach if you don’t have experience): Systems Management: Oversee administration and support for key systems including Salesforce, Jira, Okta, Zoom, and GSuite, ensuring optimal performance and reliability. Helpdesk Support: Provide high-quality helpdesk support for hardware, software, and OS-related issues to maintain seamless business operations. Security & Compliance: Perform regular security and process audits to ensure compliance with SOC II and other relevant standards, safeguarding our digital assets. What You'll Need Must have familiarity with Apex Bachelor’s degree or equivalent experience Salesforce Administrator certification or equivalent experience 4+ years of relevant hands-on Salesforce configuration experience Working knowledge of dynamic dashboards and report builder Experience working in Lightning Apps, Process Automation, Integrations, Users (Permission Sets, Profiles, Roles), Fields, and Objects. Experience with Salesforce configuration options, data model/architecture, and security model Experience with Salesforce change management Excel in a collaborative environment; we work with Legal, Finance, IT, Marketing, Sales, and product teams. Release & environment management (i.e.: deployments). Experience integrating Salesforce.com with other business applications preferred Equal Opportunity Employer - M/F/D/V As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.
