Posted:1 month ago|
Platform:
Work from Office
Full Time
Efficient and timely collection of delinquent dues; administration of legal recourse.
Understand customer portfolio, customer behaviour and repayment cycle; meet customers frequently.
Manage efficiency of distribution channels comprising of agencies, call centers and 'feet on street'.
Generate business opportunities and offer financial solutions across the product spectrum.
Interpret customer data to identify pre-delinquency trends.
Ability to collaborate with multiple internal groups to provide efficient services to the mapped clients in line with the principle of Fair to the Bank, Fair to the customer.
MBA & Graduates with relevant work experience of 1-8 years in the area of relationship management across industries.
Ability to analyse reports on delinquent accounts and report misused payments to the Credit Bureau
Ability to investigate and resolve complaints regarding incorrect debt collection attempts.
Knowledge of relevant legal requirements.
Good oral and written communication skills.
Ability to assess the impact of policies, rules, and regulations on your portfolio.
ICICI Bank
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