Job
Description
As a part of the team at our company, you will play a crucial role in safeguarding transactions and ensuring compliance within the fintech and e-commerce ecosystem. Your primary responsibilities will include: - **Chargeback Management:** - Review and process chargebacks, disputes, and fraud claims in compliance with card network guidelines (Visa, Mastercard, etc.). - Gather supporting documentation and represent the company in dispute resolutions. - Prepare and submit compelling chargeback responses within established deadlines. - Maintain accurate records of chargeback cases and outcomes. - Analyse chargeback trends and recommend strategies to reduce disputes. - **Fraud Detection and Prevention:** - Investigate and resolve fraud alerts, taking appropriate action to prevent losses. - Work closely with internal teams to strengthen fraud prevention mechanisms. - Analyse fraud patterns and trends to identify areas for improvement. - **Risk Assessment and Mitigation:** - Develop and implement risk mitigation strategies to minimize financial losses. - Stay up to date on industry best practices and regulatory changes related to risk management. - **Compliance:** - Maintain knowledge of card network rules and regulations (Visa, Mastercard, etc.). - Assist with internal and external audits related to risk and compliance. - **Reporting and Analysis:** - Generate regular reports on chargeback rates, fraud trends, and risk metrics. - Analyse data to identify areas for improvement and recommend solutions. - Provide insights to management on risk-related issues. **Requirements:** - Strong understanding of chargeback workflows, card network rules, and dispute resolution. - Experience with fraud detection tools and risk assessment methodologies. - Excellent analytical skills with attention to detail. - Strong communication skills to coordinate with banks, customers, and internal teams. - Ability to work under tight deadlines and manage multiple cases simultaneously. - Experience with specific fraud prevention tools and platforms. - Experience with KYC/AML procedures. At our company, we foster a dynamic and innovative culture that promotes growth, creativity, and collaboration. In our fast-paced fintech environment, we value adaptability, agility, and open communication. We prioritize employee development through training programs, learning opportunities on the job, and mentorship. We encourage a culture of sharing ideas, speaking up, and taking ownership. Embracing diversity, our team spans across Asia, facilitating a rich exchange of perspectives and experiences. Together, we leverage the power of fintech and e-commerce to create a meaningful impact on people's lives. Join us on this exciting journey to shape the future of fintech and e-commerce. Be a part of something bigger and grow with us! As a part of the team at our company, you will play a crucial role in safeguarding transactions and ensuring compliance within the fintech and e-commerce ecosystem. Your primary responsibilities will include: - **Chargeback Management:** - Review and process chargebacks, disputes, and fraud claims in compliance with card network guidelines (Visa, Mastercard, etc.). - Gather supporting documentation and represent the company in dispute resolutions. - Prepare and submit compelling chargeback responses within established deadlines. - Maintain accurate records of chargeback cases and outcomes. - Analyse chargeback trends and recommend strategies to reduce disputes. - **Fraud Detection and Prevention:** - Investigate and resolve fraud alerts, taking appropriate action to prevent losses. - Work closely with internal teams to strengthen fraud prevention mechanisms. - Analyse fraud patterns and trends to identify areas for improvement. - **Risk Assessment and Mitigation:** - Develop and implement risk mitigation strategies to minimize financial losses. - Stay up to date on industry best practices and regulatory changes related to risk management. - **Compliance:** - Maintain knowledge of card network rules and regulations (Visa, Mastercard, etc.). - Assist with internal and external audits related to risk and compliance. - **Reporting and Analysis:** - Generate regular reports on chargeback rates, fraud trends, and risk metrics. - Analyse data to identify areas for improvement and recommend solutions. - Provide insights to management on risk-related issues. **Requirements:** - Strong understanding of chargeback workflows, card network rules, and dispute resolution. - Experience with fraud detection tools and risk assessment methodologies. - Excellent analytical skills with attention to detail. - Strong communication skills to coordinate with banks, customers, and internal teams. - Ability to work under tight deadlines and manage multiple cases simultaneously. - Experience with specific fraud prevention tools and platforms. - Experience with KYC/AML procedures. At o
